Quality and organised RMA. Thanks guys :-)

[Zak33]

Earlier this month I purchased a Sharkoon Gaming mouse for my mate. He simply needed a grenade button and I couldn't be doing with waiting by the doors in CoD4 for him to flash/bang the room while he remembered which keyboard button it was

I have a Sharkoon...it rocks.

New one arrived, it didn't work. It did sometimes, but not everytime. Maddening, but I have a spare mouse, so I gave him my one and RMA'd the broken one.

12/12 RMA entered into Scan Website. No phone call required. Brief explanation

12/12 Email back asking how long it took to fail, so I briefly explained. Email was signed by a person, not an auto response (cheers Ian H)

13/12 RMA issued by email with details on how to return it.
13/12 RMA confirmation with details on potential period of time.

I wrapped it up well in card and bubble wrap (I had wrecked the box opening it...sorry Scan!) and

15/12 Postoffice Proof of delivery, second class £1.96 later and it's off on it's way.

22/12 Credit authorised by email
23/12 Confirmation that it's all sorted

Top lot, you lot. Top lot