Faulty 4GB (2x2GB) Corsair Ram - RMA

[Bios]

Hi Guys

I have randomly been getting BSOD especially when i have been gaming. I recently ran MemTest yesterday and it had found 47 errors:



- Tested with Memtest86, found errors as well.
- Item: 4GB (2x2GB) Corsair TwinX DDR2 PC2
- Purchase date from scan: 02/07/08
- Invoice E1101387
- Everything is set to auto in my bios settings for my memory

- I have been advised the best way to get this sorted is through Scan.
- - I did use the following link on your website (http://web6.scan.co.uk/aspnet/Suppor...px?QueryType=R) yesterday but no one has contacted me yet. When will someone contact me?
- The reason for my urgency is that I work from home & really need something sorting out urgently.
- if there anything u need me to do, please let me know.

Thanks

update: we are now coming onto the THIRD day and no one has still contacted me.

[Lee H]

I can see the issue, this request for an RMA was tagged along to a query you created back on the 09/07/2008 and was in the wrong area.

I've moved this to the returns team and they will deal with the accordingly.

Best Regards,

[Bios]

- Goods Returned under RMA
- Recorded Delivery Friday Morning 30/01/09
- Please confirm that you have received the RAM sticks (OLQ615616) as i am getting worried b'se on your returns tracking link the status still shows that the item has not been received

Thanks

[synaesthesia]

Probably a bit late but avoid testing memory in windows. It may be able to pick up some, but not all errors due to it being in use at the time. Grab memtest86 bootable floppy/usb and load it natively rather than through windows.

But of course if it's faulty, it's faulty

[SiM]

Probably a bit late but avoid testing memory in windows. It may be able to pick up some, but not all errors due to it being in use at the time. Grab memtest86 bootable floppy/usb and load it natively rather than through windows.

Fail. Memtest in windows is better for testing 4gb+ ram since it doesn't have the 32bit limitation that memtest86 has. This memtest in windows can fail in minutes, but pass for hours in memtest86

Zak edit: SiM, that was actualy quite harsh, to be fair. Besides, better advice might have been to test each stick individually with Memtest86 so as to not exceed 2 gig. Either way, I think you were quite rude. See me after class pls

[Bios]

Its ok lads i failed to mention that i have used both Memtest86 (boot) & Memtest (in windows), both had errors on the one faulty stick of ram.

Thanks

[synaesthesia]

Fail. Memtest in windows is better for testing 4gb+ ram since it doesn't have the 32bit limitation that memtest86 has. This memtest in windows can fail in minutes, but pass for hours in memtest86

Fair play but on a 4gb system that's not too much of an issue.

I do wish people would stop talking out of their arse with stuff like "fail" though, unnecessary and worse even than text speak on forums :| It was only a suggestion and a very appropriate one. It is however worth noting they are currently developing a version of Memtest to cover this exact issue, lets hope it arrives soon

[SiM]

Sorry if the F41L offended you. But you should chill... search how many times I have said fail on these forums - you shouldn't take it personally. You never know, an extra definition for "fail" might appear in the dictionary soon

[Bios]

*Bump*

- Goods Returned under RMA
- Recorded Delivery Friday Morning 30/01/09
- Please confirm that you have received the RAM sticks (OLQ615616) as i am getting worried b'se on your returns tracking link the status still shows that the item has not been received

- Please can someone from SCAN reply to this as i am starting to lose my patience. (*Takes deep breaths*)

- Updated post:

04/02/2009 14:37

Hi ,the goods have not been booked in yet on our system, please bare in mind that our testing department is around 2 working days behind in booking in.

Regards,

Michael W
Scan Computers

- Thanks Michael

[Bios]

Email Update:
05/02/2009 11:36
RMA Number: <REMOVED>

Current status of your RMA: Awaiting Replacement / Credit

We can confirm your returned goods have now been tested by our technicians.

Please check your emails for further updates and thank you for your patience while we deal with your RMA.

You can also view the real time status of your RMA using our online returns tracking: http://web6.scan.co.uk/aspnet/Suppor...sTracking.aspx

[Lee H]

For your security - Please do not post RMA or Invoice numbers into a PUBLIC forum.

[Bios]

- received new RAM on Tuesday Morning (10/02/09)
- Just to say thanks