Get A Better Stock System

[Saracen]

.....

Damn Saracen, that is one long post, you deserved a thank you for that.

If I can't explain away his upset, I might be able to sooth him by putting him to sleep trying to read that.

[TAKTAK]

I feel really sorry for SpungE now, not only is his item out of stock, but he has a Saracen MegaPost(TM)(R) to read

Think how awful it would be if Saracen started talking to himself

[SpungE]

Haha. I read it. I'm not that upset anymore.

#eta; do I need a certain amount of posts to thank someone or am I missing a really obvious button?

[IronWarrior]

Guss everyone is happy now.

[Mossy]

This is a big thing to say, if this is true that you are the first to get items in stock, than why is LN24494 still not in stock, when others have it?

I really want to buy this item from you guys, it's not a super duper 4890 or 295 or anything, just a little overclocked 4670.

Damn Saracen, that is one long post, you deserved a thank you for that.

Sorry I didnt edit your post I press Edit instead of Quote Doh..

i was talking in terms of NDA's and the reasons we do not break them.

[Mossy]

OK I like the idea of switching the order to that LN25971 GPU. In terms of Case can I have LN16718 Antec 900 instead of the Antec 902 please?

If you can do that and get it shipped tonight then

Edit; <3 Saracen

I have changed this order as requested upgraded the card at the same price and will be authorising a refund on difference of cases.

Best Regards

[IronWarrior]

Sorry I didnt edit your post I press Edit instead of Quote Doh..

i was talking in terms of NDA's and the reasons we do not break them.

Haha no problem it happens.

I can understand the reasons why you don't break NDA's but am dying to get my hands on a other LN24494, I have one now and it preforms very well for it's size.

[TAKTAK]

Haha. I read it. I'm not that upset anymore.

#eta; do I need a certain amount of posts to thank someone or am I missing a really obvious button?

yeah, 25 posts to thank

more info on various post count rewards in my sig, that you will gain if you stick around , including free shipping from SCAN...

[Mossy]

Haha no problem it happens.

I can understand the reasons why you don't break NDA's but am dying to get my hands on a other LN24494, I have one now and it preforms very well for it's size.

I will mention this to purchasing but off the system it seems we have not been able to source since December 2008

Regards

[IronWarrior]

Roger that.

[Saracen]

Haha. I read it. I'm not that upset anymore.

#eta; do I need a certain amount of posts to thank someone or am I missing a really obvious button?

You're not missing it, no. TakTak is right, it's 25 posts.

The official list (when I remember to update it) is in the FAQ.

Having said that, the thread TakTak referred to is better at keeping on top of it than I am, and I have been known to ....erm ..... update the official list in reaction to Funkstar's version. Not that I'd ever admit that, of course.


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wait .........

[Gazza]

It's actually quite reassuring to read threads like this.
I'm quite new to Scan (3 orders) and the amount of effort they seem to put into customer service is beginning to turn me into something of a fanboy.

[SpungE]

4. Order despatched - 07 Apr 2009 14:53:00

I'm glad I didn't cancel. Thank you for your service.
While I know this thread was not the best way to handle things it gave me a much needed vent and ended up as a nice public display of scans' customer care. So I don't really regret it.

Cheers Paul

[=assassin=]

I'm seriously annoyed right now.

You wouldn't get this from any other of the major computer component retailers. If they say something is in stock then it is in stock.

Well, a couple of years ago I ordered some speakers from evil Overclockers.co.uk, and they showed in stock at the time. I got told they would be delayed by a week as they weren't in stock (they still showed in stock on the site). About 4 weeks later, I *still* hadn't received said speakers, and they had been showing in stock every day of those 4 weeks, it's about then I threatened to contact trading standards after being given at first lies, then being ignored! Magically they appeared within a couple of days after that threat.

[pauleden]

*yawn* same old same old posts tbh.

It might make you yawn, but this has been going on for years and Scan have done how much to remedy it? Approximately sod all. We heard much about a new warehouse and how it was going to cure it all, but we still get threads like this on regular basis and fanboi come in and berate the OP. Shame.

It's this simple. Have a system that runs stock levels and another that takes sales orders. When an order is recieved, decrement the stock level. It really isn't rocket science yet Scan fail to accomplish this simple and frankly basic business operation.

Oh, and while we're on the subject, I can't think of another etailer that has told me in the evening that something I ordered that day is OOS. God knows I've spend enough with Scan and many other companys. Scan are the only one who do this and it's frankly just not good enough.

[tickedon]

As someone who's ordered lots of components for a couple of PC builds through Scan now, this show of great customer care is excellent.

Keep it up scan - and enjoy your new PC SpungE!

Any longer and the least I would have expected was for the in stock items to be dispatched free of delivery

As if you didn't need an incentive, if you stick around here and get enough quality posts, you'll qualify for free delivery with Scan
http://forums.hexus.net/scan-care-he...0-07-08-a.html