Razor
This has been discussed previously and the reason why we cannot offer the opt out on a per item basis is to keep the overall cost of the policy as low as possible, hence, it has to be per entire basket.
Wesley
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Could you point me towards the thread it was discussed in before I make any more stupid comments. I remember there being a link in this thread but I cant find it now.
It might be in this post:
http://forums.hexus.net/1699723-post53.html
Or somewhere in this mamoth thread:
http://forums.hexus.net/hexus-channe...insurance.html
Ok. First thanks Funkstar for the links, and I have now read most of them.
I dont think these questions appeared in the threads so im gonna ask them now.
First if you claim on an component to you have to return the entire order or only the component you have broken/damaged. Also I know that the insurance is on a per-order basis (thats why I ask the previous question) be can the scansure price be shown on a per-item basis or not?
Its on a per basket basis, currenmtly and unlikely from what scan have said will you be able to pick and choose the items you need covered - better to do a separate order for each.
I dont think you will need to return the entire order, otherwise lots of returns and extra cost for Scan, so the extra they make on cases etv via scansure will be wiped out:):)
How much extra would the insurance be if it was on a per item basis? I think most people who would use ScanSure wouldnt mind paying a bit extra to get it on a per item basis than a per basket basis.
Splitting orders in to two baskets may mean one order is too small to qualify for free delivery and there would be no guarantee both orders would arrive together.
The reason why it will NEVER be per item basis unles they start losing business is the money they make from the items you wont damage during installation. Most self builders have a fair knowledge of constructing a PC and are there fore unlikely to damage the Case, HDD, drives, memeory and GFC but these items never the less will still be insured. Its money from those that will prove profitable and offset the cost of replacing any MOBO or processors. I just bought 7 items in total of £880 but spread the order across 4 retailers because it was cost effective. 2 of the retailers offered free delivery for forum members and the other two as standard.
If Scan had been competitive I would have bought all from them, as there service is top notch, but as the difference was signifcant on some of the parts £10 - 15, in this climate I decided to save money:):)
Stanman,
You know if you've got bulk orders we'll always do our best to be as competitive as possible. It's just not possible on certain items but hey, we're here and willing to help :) Let us try the next time you have a large order.
As for the insurance, I think that the "target audience" for insurance customers are not hexus users..
Many of the sales I have personally done WITH insurance are from newcomers to the industry, looking to get their first machine constructed with peace of mind :)
All the very best,
But 'per basket' is, it seems, the way it's sold. Whatever the reason, and Stanman's slightly cynical view may or may not be correct, it's the way Scan choose to offer it .... or it's the way the insurance company operate the scheme, and Scan didn't get a say in the matter.
From what's been said, it doesn't look likely to change, either. So I suspect you just have to either have to accept it on all items in a basket to which it applies, or split. And if the split means one order is too small for free delivery .... well, it's probably going to be cheaper to just accept Scansure on the extra few items. After all, if the order is small enough to not get free delivery, it's under £20. And if it's under £20, the nominal extra premium from Scansure is hardly going to be worth worrying about, so just stick it all in one order.
I'd like to buy minced beef from the supermarket I use in 350g packs, 'cos 300g isn't enough, and 500g is too much. But they don't do that size, so I have to work round it. I suspect you will too. :D
I realise some people may be miffed with having to pay money to insure a monitor they are not going to break, but the difference is negligable anyway. This morning I did a test with the XFX 4890 (which I'm probably going to get, since SCAN have it at an insanely cheap price) and the insurance was around £2.50. That's for a £170 graphics card. Surely buying something from another retailer just to avoid that is more hassle than it's worth?
But if you pair that graphics card with a big monitor (exactly the example i've given in the past). You either pay postage on both item, or you suck it up and pay the insurance. either way you are paing more than you would have done for the monitor than you would have before this scheme was introduced.
Though really, as forum regulars, what difference does it make? If we wanted insurance on some items and not others, we would just make multiple orders using the free delivery. That way you are not over paying to the insurers. Obviously this will cost Scan on delivery, but as Scan have said, they are not a charity, but then neither are we :)
mmm does this mean now people making multiple free carriage orders within a short timeframe are likely to be penalised, losing their carriage privileges or getting some warning first?
Who knows.
Sure it isn't in the spirit of the offer, but there is nothing in the rules that preclude this.
I'd rather doubt it somehow. Obviously, it's Scan's choice and it's a commercial decision, and I certainly don't speak for them, but if they did start doing that, my guess would be that people it was done to may well react simply by choosing to shop elsewhere.
I've been as vocal as anyone, and perhaps more than most, in my views on the opt-out nature of Scansure, but I've seen nothing from Scan, on this subject or in the past, that suggests they would take that attitude.
I think we ought to wait until they start doing that before begging trouble by worrying about it, because I suspect it'll be long wait. :D
If there was one round here, I would. I have been known to buy several large packets, and repackage it into sizes I want before freezing it. But driving a long way for a small packet of mince simply isn't worthwhile.
Besides, it was primarily just an analogy .... as you know. :D :D
But seriously, it's a pet gripe of mine, I live in a decent size town. Butchers? None.
My in-laws live in a fairly small village. Butchers? Two.
Grrrrrr.
But ..... we have what we deserve. If people used small, independent shops, whether butchers or not, they would almost all have closed down. I am not a supermarket fan. Mainly, I use Waitrose, because they're better than most. I haven't set foot in Tescos in several years, and only in Sainsburys a handful of times.
Waitrose aren't necessarily cheap but, for a supermarket, my opinion is that quality of produce is better, and often, much better. To a point, you pay for that. Also, for a large company, I support Waitrose (and John Lewis) sense of business ethics. Tesco? Well, 'nuff said. ;) :D
Rabbid, I've been a Scan customer for what must be 10 years now. If I didn't trust them enough with my money and that of whoever I recommend, they simply wouldn't be getting the custom. Despite a couple of bad run-ins in the early days, they keep improving; customer support is a damn sight better nowadays especially with being here on the boards.
While I don't like the way Scansure has been implemented, (on a couple of recent - multplie items - orders it wasn't entirely clear which items in my basket were covered, but I'll admit I didn't spend a lot of time checking as the service wasn't required) I honestly can't see them doing anything underhand to jeopardise that trust. So until that trust as been broken, I'll continue to shop with them - I don't see the point in jumping to unfounded conclusions.
I did ask Lee as I would like to spend my money with Scan as I have always had good service.:rockon2::rockon2:
the only biggy was the GFC card as one of your competitors was quite a bit cheaper, but mind you if I had waited you would have probably come down to their price, as other products have moved since I started looking.
I did save money but have to wait nearly a week for the monitor and my case is still in packing after two days of ordering it:censored::censored:, lesson learned.
Opt out needs replaced with opt in and per item not per basket.
Its simply not fair otherwise, and this is coming from someone who ended up buying it by accident, i assumed (wrongly) that as i had not chosen it as an option it did not apply to me.
I only realised afterwards when i recieved the KFI email that i had paid for it.
I dont care too much this time but i would prefer the option to choose it for the components i want to insure not the whole basket.
it is a useful service, no doubt. the execution could be improved is all.
Personally I think the insurance is a great idea, luckily I havent damaged any parts yet (touch wood) so not too sure if I would insure a basket for myself but if I was ordering parts for clients machines then its good for piece of mind.
Well its work the cost to insura against accidental damage. Bought a mobo and processor and paid for the insurance £400 is a lot to be out of pocket for a moment of carelessness.
I think we're all agreed on that, it's the sneaky opt in that is unpopular.
And some of us are over familiar with having to opt out, then confirm we have opted out on every order we make.
It gets annoying.
But then so does the fact that the website doesn't remember any credit card details. Thats a pain in the back side too.
And you can't set a default delivery address, it always returns to your billing address.
And you can't edit your delivery addresses from your account page, that has to be done while in the checkout process.
OK, So I just read through this thread:
It's a nice idea, the comments on the implementation I'm not going to go over - there's not much point.
But like I said it's a nice idea, and since I've not built a PC from scratch since SDRAM days, my general upgrading cycles will use scansure for high value components just in case. That said if I were to buy masses of stuff the basket-policy would irritate me, but that issue's been dealt with.
In general, nice idea Scan. :generic thumbs up:
Funkstar
I have passed your feedback onto the relevant dept; I can't see Card Details ever being saved as this is one of the security features we have purposely created. However maybe the alternative delivery address could be saved....
Best Regards
http://i601.photobucket.com/albums/t...ys/25ugoex.gif you raise some interesting points
lol, did make me chuckle ^^