My order dispatched today, and I were charged more then todays prices

[pauleden]

I expect to pay the price that was offered at the time I click buy.
Frankly I don't care how Scan buys their stock or who owns it until any point in time. If I buy at Scan, one of the reasons I did so will have been because of the price.
The reasons that have been given here for price differences between the time the order was placed and paid for are all very plausible, but they really don't make it right or acceptable to the customer. At the risk of repeating myself, I expect to pay the price that was offered at the time I click buy.
This is a poor show from Scan. You make yourself look bad.

[vdbswong]

I expect to pay the price that was offered at the time I click buy.
Frankly I don't care how Scan buys their stock or who owns it until any point in time. If I buy at Scan, one of the reasons I did so will have been because of the price.
The reasons that have been given here for price differences between the time the order was placed and paid for are all very plausible, but they really don't make it right or acceptable to the customer. At the risk of repeating myself, I expect to pay the price that was offered at the time I click buy.
This is a poor show from Scan. You make yourself look bad.

Isn't that exactly what Scan are doing ?

From what i've read of the thread, the OP placed an order for a higher price, the order was processed but then dispatched on the same day as a price drop and the OP is now trying to "claim" back the difference in prices.

IMO, I can see how the OP would be annoyed however the fact you placed the order at a higher price in the first place obviously shows that you were prepared to pay that price. I understand that everyone wants to pay as little as possible, but if that's the price you were willing to pay before it's just unfair of you to just expect Scan to give you a lower price now.

[Chris P]

pauleden

Ok, to come back to your point the current price WAS charged when BUY was clicked the price CHANGED AFTER the order was completed, which is why it can't be refunded back, if we do everyone expects the same.........You don't get price protection when ordering products. Even though the time between when the order was completed and then the price dropped, there has to be a line drawn. This isnt out of spite or lack of CS skills, it's just the way the market is, with fluctuating pricing and the $ rate, it's the truth, and honest as I always try to be in my replies.

Next time it happens should we also be expected to charge a customer EXTRA if the price increases after the order has been placed and completed? - No thought not..

We genuinely believe we have done nothing wrong, we have been flexible giving Scansure AFTER the order ws placed AND offered better pricing on future order's to cover the reduction in the CPU AFTER the order was placed as well as FREE CARRIAGE !. But no mention of this anywhere, only focussing on this 1 point as a problem.

What more so you want, well I know but it's not feasible. We offer all these incentives and goodwill's and still we are told " we look bad ".

That really is all now, I'm off the have a great weekened and I hope everyone also does the same.

[jim]

Fair point about the prices going up Chris - having said that obviously it's going to be frustrating when it seem that appears that despite benefitting Scan by placing a pre-order, you've lost out to people who've gone out and bought on the day. With the DSR giving people the opportunity to force a price change (disregarding their postage costs) obviously that causes more problems as well.

Is there any possibility that Scan might implement a similar system to Amazon, whereby if the price drops between the date that the pre-order is made and the time the order is sent out, the customer pays the lower price? I realise that it would be costly to do that - and for all I know you might do a similar system already. The only reason I mention it is because Amazon made a real song and dance about it, and obviously it's something that people will feel reassured by, potentially tempting them to place preorders rather than leaving and then maybe purchasing elsewhere.

I know it's *probably* not your decision, but maybe something that might be considered in the future.

[Agent]

This is a poor show from Scan. You make yourself look bad.

I think you have misunderstood what has happened here

[SammEl]

Is there any possibility that Scan might implement a similar system to Amazon, whereby if the price drops between the date that the pre-order is made and the time the order is sent out, the customer pays the lower price?

That's Pre-order, totally different situation all together.

The guy bought the products, and the next day the price was lowered, this wasn't a pre order, it's was a normal order being placed. SCAN are not at fault here at all, the guy who placed the order is moaning because the next day his products went down by £20. Personally it's up to Scan if they want to refund or not in these situations, but from a business point of view, why do they have to? You bought it at that price, so why complain, it's not SCAN's fault you bought it before a price drop.

[Chris P]

I keep saying last comment and and my Beer is waiting for me downstairs ...

To remind everyone in this case we have offered to give the difference back to the customer against future order(s) placed.

Chris

[Hicks12]

@ snootyjim I think scan said before that they wont implement a system that amazon used to have(yes its gone now, has for like 6months) because technology changes VERY rapidly, it wouldnt be profitable todo that especially with a good amount of competition now which can be seen by looking at the 9800GTX when the 4850 came out it was cut by half lol.


PS: Scan havent done anything wrong and their customer services is great, i got offered a collection on my 3rd time faulty mouse since its happened alot and so i cant ask for more .

[TAKTAK]

We genuinely believe we have done nothing wrong, we have been flexible giving Scansure AFTER the order ws placed AND offered better pricing on future order's to cover the reduction in the CPU AFTER the order was placed as well as FREE CARRIAGE !. But no mention of this anywhere, only focussing on this 1 point as a problem.

Hang on, am i reading this right?

SCAN (|IMHO| correctly) did not offer a refund, but are offering a discount off a future order, and yet you are still complaining...

WTF!?

Fact of the matter is, your order passed through the system, then the price got changed...

And also you are forgetting one thing when you talk about 'just sending it back under DSR', in that you have to pay the postage (£6 or so), and free delivery on ALL future orders is ENTIRELY at SCANs discretion... It is a privilege not a right, and one that could be removed easily if SCAN really wanted to, (but SCAN seem to be very lenient with users and try to help them avoid this)...
You save more from the free delivery over a couple of orders than you do from hanging around for inevitable price drops...

Cut your losses and move on dude, it's not worth fretting over... You ordered at the wrong time (as can VERY easily happen in the tech industry), next time you might get it perfect and order, then find that the price has hiked £20000000000000... then you would be happy as Larry


The only times i have had to deal with SCANs CS is every order except one, because i've arsed them all up
And to SCANs credit, they have sorted every single one almost instantly...

[Ph4ZeD]

I really can't see the problem here? When you buy a computer component, you accept the RISK that its price could rise or fall after your purchase. Q6600 buyers months ago were in luck because soon the exchange rate flipped and price went up significantly, so they were lucky. I bought my 260GTX XT from Scan about a month ago for £171, and now its down to £154. Am I going to childishly kick up a fuss? No, because thats the way it works. Nor is it even Scan's fault that prices always go down. As for your threat about going to Overclockers, that is just LOL. If the same thing had happened with Overclockers, you make a thread on their forum, 5 mins later the thread has been deleted and your account banned from their forums. Bhavv, get over yourself really.

Whining and crying over such a small sum of money is pretty undignified.

[Disturbedguy]

Tbh it just seems that Bhavv is used to getting his own way and when he doesn't, he cries.

I cant see what SCAN have done wrong, you clicked the "buy" button when the item was at "X" price, then after you had paid it changed, how can you expect to have the difference refunded to you? You can't, its that simple.

To say that CP is not customer focused is a comment very wide of the mark to be honest, CP is on these forums, on a SATURDAY when am sure he has better things to do, in an attempt to resolve this matter, just because it isn't what you want, doesn't mean by any margin that it's wrong.

You have to accep that you can't always get what you want, and sometimes you are wrong.

I have had to deal with SCAN once and at that time the person I was in contact with went above and beyond what he needed to in order to make sure everything I wanted to know or had asked to know, was known, that was Pands, not CP, but I am seeing Chris offering the same service to you, Pands offered to me. In the end I didnt take Pands up on what was suggested, which was my choice, and Pands checked I was sure I wanted to carry on.

As has been said, stop crying about it and move on.

You have been offered a good will gesture which IMO you dont need or deserve, but accept it and move on.

[pauleden]

wait wait wait. The price went *down* after he clicked buy and he wants a refund?
It appears I have not read this properly... I thought he was charged more because the Scan price went up after clicking buy.

[moogle]

wait wait wait. The price went *down* after he clicked buy and he wants a refund?
It appears I have not read this properly... I thought he was charged more because the Scan price went up after clicking buy.

Yeah it seems the price went up on the day of despatch of the CPU. Not when he clicked buy I think he did that a day/s before,then maybe a day/few days after they allocated all stock for his order at Scan and took payment and as the order was awaiting to be despatched or despatched the price decreased.

Now I know that, it does seem Scan aren't really doing anything wrong here Bhavv, but on the other hand if these previous refunds did happen, then I think you shouldn't let the customer be "lulled" into a false sense of service by giving a refund each time the price decreases on the day/day after of despatch.

That's if they actually occured I'm not saying you always do it (Scan refunding difference) and then now you decided not to, but if a customer gets used to something and it suddenly changes/gets taken away they don't like it.

Anyway as CP has said the difference will be subtracted by giving you trade prices on your future orders until it's made up. It's probably not what you wanted but it's better than nothing right?

[blueball]

What seems like several thousand pages back in this thread I asked Scan to "play up". I think they have and frankly Bhavv now seems to be too petulant to accept what was a very generous offer from CP. He even went to the extent of verbally abusing him (as far as I am concerned).

Bhavv, you are the one that is now making himself look bad. Accept the offer and get on with life.

My 2p

[jim]

Now I know that, it does seem Scan aren't really doing anything wrong here Bhavv, but on the other hand if these previous refunds did happen, then I think you shouldn't let the customer be "lulled" into a false sense of service by giving a refund each time the price decreases on the day/day after of despatch

I had a similar inconsistency from Scan about a year ago now, so they certainly don't have a policy that requires it - and unsurprisingly, it was extremely irritating.

[Chris P]

There has been no inconsistancy in this case.

To clarify the point raised I have looked through the order history and notes of the OP's history and can confirm a refund was processed against a HDD in April 08, for the same reason, in which I processed a refund for the Motherboard placed on the most recent order.

The reason being that the item was on an offer page when the order was placed but charged the full price, the OP came back to us on the day of dispatch to inform us resulting in a refund being made.