Hacked of at BFG Dissapointed with Scan Customer Service

[yshire]

I ordered 2 BFG OC2s from Scan in late march. When they turned up it was fairly obvious there was something wrong with them as they would crash out in any game unless they were clocked back to below standard clocks (as single cards or in SLI) I decided to RMA them direct to BFG directly rather than through Scan and low an behold the replacement cards did exactly the same thing (side note* Cooling is not a problem as I'm using a Lian Li X2000 with fans at max). Now I've been building PCs for nearly 15 years so I know the chance of getting 4 duff cards is really small so I set about replacing all the other components.

Changed Gigabyte X58-UD5 motherboard, Different RAM (OCZ to Corsair as recommended on Gigabytes Website) Uprated PSU (BeQuiet 850w to 1200w) Different HDD (really clutching at straws now) and still the exact same error persists. I've even tried latest drivers on fresh installs on every version of Windows going (Xp & Vista) and still exactly the same problem. Before anyone offers technical advice on how to fix, trust me, I've tired everything including all the things listed at the nvlddmkm help site

As a final attempt I put the cards in a friends i7 PC which is completely different to mine and they crash out in exactly the same way. So in a huff I purchased an ATI 4870 and that's works perfectly so I was left concluding that 4 duff cards was the only conclusion. (having read around on the forums there seems to be some suggestion that this is recurring problem for BFG cards not being up to the overclocks they're giving their cards)

Now this is where my bone of contention starts with Scan. I emailed their customer services outlying the above and how annoyed I was and having to go to the above expenditure in order to diagnose that the cards were in fact faulty and have asked if I could have a refund or a pair of replacement cards from a different manufacturer.

Customer services have emailed me back expressly stating that I am not entitled to a refund and that replacing them with another manufacturers cards is not an option. They have offered to RMA them back to BFG (which I've already spent money doing once) and that's it.

This strikes me a being a bit unfair and I'm interested to know what other Scan customers think of the situation I'm in.

[1006231255]

I had this exact same problem with the exact same cards. I made the mistake of assuming it was an overheating issue and replaced the stock coolers with Artic Cooling ones but this didn't solve the issue. Luckily I managed to replace the stock coolers and RMA them directly with BFG but the replacements also crashed with nvlddmkm errors. I sold mine on ebay and 'legged it' but I'm surprised Scan are refusing to refund the money if the goods are in fact faulty.

[wesleyaldred]

yshire,

I have sent you an email through the OLQ system, if you could check this and respond accordingly.

Wesley

[jimborae]

............. I sold mine on ebay and 'legged it' but I'm surprised Scan are refusing to refund the money if the goods are in fact faulty.

Nice attitude, people like you make Ebay the great place it is...................not.

[webman]

I sold mine on ebay and 'legged it' but I'm surprised Scan are refusing to refund the money if the goods are in fact faulty.

that is so wrong. how do you sleep at night!

[1006231255]

au contraire mon amis, you've jumped to the wrong conclusion, baying mob that you are.

Unfortunately, unlike the origonal poster, I didn't have the cash to replace all my other components so when I received the 2 replacement cards that also didn't work, I naturally assumed the fault lay elswhere in the system. (interestingly I was on a Gigabyte UD5 board too) I offered a 7 day return on them and never heard anything back so I assume whoever received didn't encounter the same problem.

[divinemadness]

au contraire mon amis, you've jumped to the wrong conclusion, baying mob that you are.

When you phrase it as I sold mine on ebay and 'legged it', are you really surprised?

[Ph4ZeD]

au contraire mon amis, you've jumped to the wrong conclusion, baying mob that you are.

Unfortunately, unlike the origonal poster, I didn't have the cash to replace all my other components so when I received the 2 replacement cards that also didn't work, I naturally assumed the fault lay elswhere in the system. (interestingly I was on a Gigabyte UD5 board too) I offered a 7 day return on them and never heard anything back so I assume whoever received didn't encounter the same problem.

Thats completely your fault for the way you phrased your post.

[Brewster0101]

Isn't the law that if a electrical product is found faulty within 28 days of purchase, the consumer has the right to a full refund, but after 28days the supplier does not have to offer a refund but a replacement. Now usually a replacement means a product of similar spec or value. But the supplier does have the right to repair the item as long as the goods are returned within 28 days.

Now if Scan offer a service over this, then hats off.. But in theory they've done nothing wrong as a supplier, but as a consumer you expected more than you are entitled too.