Logitech MX Revolution RMA

Hi,

I have a problem with the scroll wheel and AC adapter on my retail boxed MX Revolution with 2 year warranty (purchased 17/2/2008). I was advised as follows:

Quote:

Originally Posted by Query 0688224 - {3A76EBF6-6854-4C19-AF2D-FE7E54EF5241}

Further to your email, before we can issue a returns number please contact Logitech on 0203 0248159, they will issue a reference number. Once we have this reference number we can issue the rma.

I phoned Logitech and got a returns reference number, and confirmed that warranty claims outside 12 months are still dealt with by the reseller. But now your RMA department are refusing to issue an RMA number?! :O_o1:

Quote:

Originally Posted by 0688224 - {3A76EBF6-6854-4C19-AF2D-FE7E54EF5241}

Further to your mail, we can only deal with Logitech warranties for the first 12 months after this time the item has to go back to Logitech direct. The mouse you have purchased, is an oem mouse that comes with a 12 months warranty, please contact Logitech and they may be able to sort the issue.

Firstly, the mouse I purchased is NOT brown box OEM, it is full retail. It clearly states a 2 year warranty on the box, as well as on your website at the time of purchase. (I appreciate that you now only stock the OEM version, but your RMA guy should have checked my original invoice...).

I would really appreciate it if one of you guys could sort this out and issue me with an RMA number :)

Cheers,

Su