My order isn't being displayed, help.

[Zero_UK]

I ordered myself the Today Only Ginward GTX 260 + 3d, batman game etc at £110.39,

http://www.scan.co.uk/product.aspx?ProductId=28890

However usually when I order it pops up straight away in an email etc that my order has been placed etc. However it's not even displaying in order history.

I fear I may have also placed a duplicate order when it should be a single order... silly indeed, I know.

Is there any way or solving this issue? or should I just wait a few hours for it to appear on your system and cancel one of the orders?

Thanks.
My account # is: 680496

[PeterStoba]

Depending on when you ordered (if it was sunday, it wont show up until tomorrow) then you should give them a call.

[Zero_UK]

Depending on when you ordered (if it was sunday, it wont show up until tomorrow) then you should give them a call.

Yeah, I ordered it a few moments ago, alright cheers. I'll just delete the other order tomorrow, (it's not ment to be sent till wednesday anyways).

[leepen@scan]

Customer services will resolve all this for u tomorrow

[david@scan]

However Peter is correct.

If you suspect you may have placed a duplicate order - please contact the payments team - or customer services thing - first thing monday.

[Zero_UK]

okay it's been cancled. Well the card anyways,


If the item is deleted from the basket, how long should I be expecting to wait for the money to be refunding? about 4-5 days ?

Cheers

[Zero_UK]

Just a final message to say thank you for sorting it out so quickly.

I have the refund, and I also have a very nice GPU next to me

Always recieve 110% everytime from Scan.

[Jonj1611]

I ordered that card too, and my god, I didn't realise how big it was, at one point I was thinking I might need an angle grinder to get it into my case lol

Glad you got your issue sorted

[Zero_UK]

I ordered that card too, and my god, I didn't realise how big it was, at one point I was thinking I might need an angle grinder to get it into my case lol

Glad you got your issue sorted

My family calls it the brick lol, yeah, I haven't had a chance to use it as Im waiting for the end of the month for all my pc parts to come through, but an offer like that I couldn't miss as Im sure you agree, after all - great minds think alike .

As always 5/5 from scan.