Scan Returns Policy?

[Jas739]

Problem resolved - please lock/close.

[CALLMENUJAK]

Replacement/refund for an accident caused by your dog. You'll be paying to return it to scan and then paying for them to test it and replace parts. Home contents insurance may be your best bet.

[Jas739]

Problem solved.

[finlay666]

Well.. Tbh I don't see how front panel USB Could do this? They normally have protection against shorts or whatever it seems highly unlikely, But It's not exactly My fault so.. I live near bolton anyway so I could just bring it in, Just hoping for a reply from someone from scan soon.

Seriously?

You should be ok if you disconnect the front hub from the motherboard if that is causing the problem, otherwise you have worse problems

[Jas739]

problem Resolved.

[network_csmith]

not sure whether to say ur real name! lol but anyway.
i think wot u shud do mate is just let me take you 2 college on thursday and for us at the college 2 hav a look at it and then see if you get sum more replies from ppl on this website. or wait to see whether the scan ppl will reply to this thread.


p.s. just make sure that before you bring it in tho that it is properly cleaned out as it could have sum dust in it or something and that sometimes prevents the connections from working properly.

network_csmith (to the rescue!!!!!)

[Ph4ZeD]

I did do, I also bareboned the system, Reset the CMOS, Not been able to test a new PSU in it or RAM as I don't have it spare. I also reseated all the hardware. - Just trying to find out from Scan If A component that's faulty is still under warranty, Which I'm pretty sure they are. CPU/RAM/GFX card anyway Whether I'd have to send it in and get a refund/replacement or whether They'd send it off to manufacturer. Should be able to test all my compoenents on thursday.

You seem to be deluding yourself somewhat, so let me break it down for you.

1) The components were working fine until you broke them (no, it doesn't matter whether it was your dog, friend, mother, alien from outer space)

2) No company has a legal duty to repair/refund items that you have damaged yourself unless you have insurance which covers that

Summary: Scan do not have to do anything at all here, and neither would any etailer.