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Thread: Delayed order - when will it be despatched?

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    Delayed order - when will it be despatched?

    Hi,

    I made an order yesterday on the scan website, product was in stock and was to be despatched today for delivery tomorrow, so I ordered. I then noticed that by 5pm the order had only got to stage 2 and hadn't been picked, so I called customer service and the guy assured me that the order would be sent out today for delivery tomorrow:

    Invoice no: 00E1374942

    And then this evening I recieved an email saying my order had been delayed due to unforseen warehouse volumes ect....

    I would like to know If I will get this order for thursday now?

    I am a little bit annoyed as I am building a system for a customer and it was promised tomorrow hence the reason why I opted to get this product from scan.

    Please can you let me know when this will be despatched.

    regards

    Neil

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    Re: Delayed order - when will it be despatched?

    We can check better during opening hours, but I would expect it will be despatched today (wed) for delivery thursday.

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    Re: Delayed order - when will it be despatched?

    i got the same email last night.

    SCan must be pretty busy with everyone buying before the VAT increase on friday and yesterday they would have had all the orders placed since christmas eve to process.


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    Re: Delayed order - when will it be despatched?

    I got this e-mail too despite lee assuring me on the phone that m order would be 'prioritised'....oh well.....
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    Re: Delayed order - when will it be despatched?

    Gibbo

    Your was prioritised but dispatched was still not guaranteed.

    We have a large volume of order's at the moment and we are working hard to clear the backlog.

    Please everyone bear with as, we are fully staffed and the pickers are working very late as always... Further updates will be sent via-mail.

    Best Regards

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    Re: Delayed order - when will it be despatched?

    I understand....it just makes things difficult to plan as to who looks after the kids and who gets to take their xmas presents back to the shops when etc.... LOL
    Asus P5QL-E : Intel Q9550 : Noctua NH-U12P : DDR2 2 x 2048MB 1066 Corsair : Palit 9800GT 512Mb : Iiyama PLE2200WS-B : RME HDSP9632[a proper musician's card] : 2 x SATA 7200rpm 250GB : 1 x 7200rpm IDE 120GB : 1 x 7200rpm IDE 80GB : Iomega 34290 1TB eSATA storage : Pioneer DVR-216DBK : Antec TX1050 case : TAGAN TG700BZ PSU : MOTU MTPAV MIDI interface/time clock : Behringer BCR2000 : SONAR 7PE : Reason3 : ReFX Nexus : ReFX Vanguard : NI Battery3 : JP-8080 : D-50 : D-10

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    Re: Delayed order - when will it be despatched?

    Gibbo

    We understand

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    Re: Delayed order - when will it be despatched?

    it's OK....
    Asus P5QL-E : Intel Q9550 : Noctua NH-U12P : DDR2 2 x 2048MB 1066 Corsair : Palit 9800GT 512Mb : Iiyama PLE2200WS-B : RME HDSP9632[a proper musician's card] : 2 x SATA 7200rpm 250GB : 1 x 7200rpm IDE 120GB : 1 x 7200rpm IDE 80GB : Iomega 34290 1TB eSATA storage : Pioneer DVR-216DBK : Antec TX1050 case : TAGAN TG700BZ PSU : MOTU MTPAV MIDI interface/time clock : Behringer BCR2000 : SONAR 7PE : Reason3 : ReFX Nexus : ReFX Vanguard : NI Battery3 : JP-8080 : D-50 : D-10

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    Chris P (30-12-2009)

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    Re: Delayed order - when will it be despatched?

    mines gone to phase 3 so will be with tomorrow i guess.

    Can let it being a day late slide being that it's christmas plus weathers crap here anyway so it's not like i'm missing out on a lovely days weather to do stuff.

    merry christmas scan peeps and a happy new year!!!!!!!!


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    Chris P (30-12-2009)

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    Re: Delayed order - when will it be despatched?

    well all i have to say you guys are really understanding to scan


    I however am not LOL

    00E1374051 ordered mine 27th payment declined phoned up yesterday 9am
    nothing wrong with my card a bug in the system i was told

    order should have arrived today but never got picked or anything past taking my money
    (must stress all items where in stock according to the website when I ordered and when I phoned to pay )

    looked on the site today and the ram it out of stock phoned up asking what's going on with my order due to it not updating and was told the RAM is out of stock


    so now I have had to cancel the ram but I was told they would refund my card at 9am and still nothing no order update no refund

    I really need to order this ram today and I need the rest of the build for tomorrow

    the refund on the ram asap wouldhelp ....comeon guys refused my card for no reason took so long sorting the rest out the ram went out of stock now am in limbo

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    Re: Delayed order - when will it be despatched?

    Quote Originally Posted by Chris P View Post
    Gibbo

    We understand
    I just called at 9.30am and was told that my order will be sent out today for delivery tomorrow, so fingers crossed otherwise I will have to cancel the order, and at nearly £600 it's a respectable sized order, but my order status is still at no 2 of 4.

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    Re: Delayed order - when will it be despatched?

    sniperdude

    Sorry for the issues with this order, I have just e-mailed you confirming the memory has been removed and the order has been marked as urgent to ship tonight for delivery tomorrow.

    The refund can be processed today but will not appear into your account today as with all transactions the process can take up to 3-4 days to be completed.

    Best Regards

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    Re: Delayed order - when will it be despatched?

    Hi Chris P,

    It's great to see good support on a forum for once! As the OP Is there any way you can make sure my order ships today for delivery tomorrow too? I have been promised twice by people on the phone but I know sometimes things get forgotten and people get sidetracked!

    my Invoice no: 00E1374942

    It would be great to get acknowledgement from you as well to put my mind at rest!!! As if it doesn't ship today I will have to cancel the order as the 5th of Jan will be too late for my customer.

    Regards

    Neil

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    Re: Delayed order - when will it be despatched?

    I do hope my order does go today and arrive tomorrow as my sister is coming 150 miles to collect her new box on New Years Day!!!

    and I've got to build it yet...


    LOL
    Asus P5QL-E : Intel Q9550 : Noctua NH-U12P : DDR2 2 x 2048MB 1066 Corsair : Palit 9800GT 512Mb : Iiyama PLE2200WS-B : RME HDSP9632[a proper musician's card] : 2 x SATA 7200rpm 250GB : 1 x 7200rpm IDE 120GB : 1 x 7200rpm IDE 80GB : Iomega 34290 1TB eSATA storage : Pioneer DVR-216DBK : Antec TX1050 case : TAGAN TG700BZ PSU : MOTU MTPAV MIDI interface/time clock : Behringer BCR2000 : SONAR 7PE : Reason3 : ReFX Nexus : ReFX Vanguard : NI Battery3 : JP-8080 : D-50 : D-10

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    Re: Delayed order - when will it be despatched?

    ntemples

    I cannot guarantee the order will be dispatched today but it is marked as urgent to ship tonight for delivery tomorrow for you.

    Best Regards

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    Re: Delayed order - when will it be despatched?

    Quote Originally Posted by Chris P View Post
    ntemples

    I cannot guarantee the order will be dispatched today but it is marked as urgent to ship tonight for delivery tomorrow for you.

    Best Regards
    Chris P

    Ok, well thanks very much for checking again!, fingers crossed then!!

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