how do i cancel an scan order need to add something

[petercook7]

forgot to ad a pen drive and the order hasnt been shiped yet.

[peterb]

Ring CS and talk to someone - I've done that in the past and they have been very helpful (as usual )

AFAIK - there is no way of cancelling or amending an order online.

[DavidM]

Depends what stage it is - if the orders despatched then there is no chance I'm afraid.

Otherwise - you'd need to call during opening times.

[petercook7]

lol just sucks when you forget to put something in the order, and a pendrive is somethign i really need.

[petercook7]

crap its seems its being sent now.

[vicar]

I can feel your grief buddy. i have been down that road a few times. There is always that one insignificant item you forget. All the best.

[Funkstar]

It hasn't stopped me ordering from Scan (yet) but I do find it incredibly frustrating that once an order has been placed, there is no way to log in and change/amend/cancel the order. Between this, the carbon copy invoices/dispatch notes and the (previous) stock issues that seemed to plague some poeple always made me thing the Scan order system was like a traditional backend Sage system with a very slightly connected website sitting on top.

There is a huge difference between Scan's ordering process and the true etailers out there (Dabs, eBuyer, Amazon etc.)

[rabbid]

lol just sucks when you forget to put something in the order, and a pendrive is somethign i really need.

Yes, been there usually with a cable or something equally as cheap but vital!

depending which pen drive you are after, probably you qualify for free shipping so stick a pack of dvd or spare something to get the order over £20+vat