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Thread: One hour delivery window? I'm impressed

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    One hour delivery window? I'm impressed

    On Saturday, I ordered a pile of bits from Scan to build my new PC , with delivery promised for today. I even got free delivery thanks to this forum :-)

    And now I get an email from them saying :
    Your order is due for delivery between 13:16-14:16 today

    Why can't everybody do that? Assuming it turns up in that window (or even just outside it), I think this is fabulous service.

    I can now do something else for the rest of the morning other than listen for the doorbell

    Edit: Except I can't, as I had to order my display from Ebuyer and I don't know when that will be here today.
    And my graphics card from Amazon and I don't even know which day that is due.

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    Re: One hour delivery window? I'm impressed

    Update : arrived at 13.40.
    Well done Scan (and DPD) thank you
    Can you just............................?

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    Chris P (09-11-2010)

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    Taz
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    Re: One hour delivery window? I'm impressed

    Hear, hear.

    I haven't ordered from Scan for a very long time and my biggest bugbear was the awful hit and miss delivery. However, that seems to have been addressed and the one hour delivery slot is very impressive. A couple of other online retailers have also adopted this approach too. The whole email communciation chain is much better now.

    Well done Scan!

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    Chris P (09-11-2010)

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    Re: One hour delivery window? I'm impressed

    WOW I did not know they could do that. Very impressed!
    If was just an improved email communciation then it took them long enough to sort that out

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    Re: One hour delivery window? I'm impressed

    Yeah I had a delivery scheduled between 13:28 and 14:28 and he turned up at 14:27
    Jon

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    Re: One hour delivery window? I'm impressed

    I got a email late last night saying my order would be here today but no one hour window as of yet. That comes in a later email iicr right? It does not really matter as like the OP I am expecting multiple deliveries today so it is a shut in job for me anyway.
    "I would rather die on my feet than live on my knee's"

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    Re: One hour delivery window? I'm impressed

    Quote Originally Posted by Cus_de_Sparta65 View Post
    I got a email late last night saying my order would be here today but no one hour window as of yet. That comes in a later email iicr right? It does not really matter as like the OP I am expecting multiple deliveries today so it is a shut in job for me anyway.
    yes, early morning. my email and text message came at 08.30. - suppose they have to load and schedule the vans first.
    Can you just............................?

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    Re: One hour delivery window? I'm impressed

    i got my delivery on monday and my email on tuesday telling me the time they were going to, and did, deliver on monday

    but thats the ISP being crap

    i can always rely on scan to deliver next day

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    Re: One hour delivery window? I'm impressed

    I just got an email and text giving me a delivery slot and came here to say how wonderful that was. Yet another reason why I'll continue to use scan for everything I can. Well done chaps!
    Quote Originally Posted by The Joker
    I'f I'm going to have a past, I prefer it to be multiple choice!

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    Re: One hour delivery window? I'm impressed

    Well everything I was expecting has come except my SCAN gear, that has a window of 3pm-4pm this afternoon. So all in all I am a happy camper


    EDIT- Well my order arrived @ 3.58pm so once more a big pat on the back for the SCAN Team and for DPD. Great job thank you.
    Last edited by Cus_de_Sparta65; 10-11-2010 at 05:01 PM.
    "I would rather die on my feet than live on my knee's"

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    Re: One hour delivery window? I'm impressed

    Well this isn't because of Scan but DPD. But it is good that Scan picked DPD.

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