Hi everyone, very nice to meet you all. I have considered purchasing from Scan many times in the past, however, I'm slightly concerned by the following.
1. Scan reviews on Trustpilot - Many reviews seem to be marked as reported to customer service for violation etc etc. This makes me thing that Scan does not like to have bad, or negative reviews on the web.
One of Scan's main competitors also use Trustpilot and whether you put a positive or negative review, a comment is always made by the Company and they do their best to sort out any issues/problems.
2. Scan's returns policy - I've read quite a few posts on different forums saying that Scan's returns policy is very strict and with regards to intermittent faults, Scan does not really want to know.
Again, I will add that quite a few of Scan's competitors that I've used in the past have very fair returns policies, whether the fault is obvious or intermittent. Also, if the item is returned in the same state as the way it was received with all the packaging etc etc, then Companies don't have any issues with authorising refunds, or replacements.
3. Finally, read a few reviews on the web whereby customers have received used/previously opened goods when they thought they were purchasing new and had a lot of problems returning the items for replcements/refunds.
Thanks