Hello Scan,
Sorry I had to take this public, but I'm being ignored by email. Let's hope you can sort things out for me on here and I can go back to being a happy customer.
I bought a Corsair 32gb USB 3 stick off you a while ago, and unfortunately when it arrived it started playing silly buggers. I applied for an RMA number, and was told that I couldn't use your RMA service as I was spending the winter in France. I emailed your RMA department back saying I'd return the stick upon my return to the UK (I was in France for 6 months) and left it like this.
When I got back to the UK I tried to RMA the product again, but was told that this time I couldn't do so as the RMA period had expired - despite it being a faulty product and only a few months after I bought it. I sent another (very polite!) email explaining why I couldn't accept this answer on 30th April but unfortunately I've since been ignored... Emails have been sent to queries@scan.co.uk with reference #1136987. If you have a flick through my correspondance you'll see why I feel aggrieved!
Please could you sort me out a new return procedure for my faulty USB stick and either arrange for a replacement, some credit so that I can buy another stick or a refund.
Looking forward to your response!