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Thread: Change Account Address

  1. #1
    HEXUS.social member
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    Change Account Address

    I placed an order and noticed that it still had my old address as the invoice address. Interestingly, the order seemed to have still gone through. I did change the delivery address to my work address, so it should still be all OK.

    However, when I try to change my account/invoice address, it says that the details exist for another account already and to reset the password. It's a new build, so the address would not have been used by anyone else before. I did add it to my delivery address options and I tried removing it but I still get the same error.


    Cheers.

  2. #2
    Scan Computers Technical/Returns Mark@SCAN's Avatar
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    Re: Change Account Address

    Best thing is to give our customer service a call who will be able to resolve it for you OR request a call back using the below link:

    https://secure.scan.co.uk/aspnet/callmeback

    Regards

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