Full Refund Period

[fadsarmy]

Hi. How much time do you have for a full refund on brand new unopened items purchased from Scan?

[Lee H]

Fadsarmy.

You have 14 days using the distance selling regulations now to get items returned for a refund.

Best Regards,

[fadsarmy]

Fadsarmy.

You have 14 days using the distance selling regulations now to get items returned for a refund.

Best Regards,

Hi Lee. Thanks for prompt reply. The item was purchased in-store. Does that make a difference?

[abaxas]

Yes, no distance selling regs apply. So they have no requirement to refund unless fautly.

[fadsarmy]

Yes, no distance selling regs apply. So they have no requirement to refund unless fautly.

That is incorrect. I think you have a week or two for a full refund on unused, unopened goods. I need to do whether it's one or two weeks.

[Guy]

That is incorrect. I think you have a week or two for a full refund on unused, unopened goods. I need to do whether it's one or two weeks.

No.

Providing the item isn't faulty, incorrectly described or not fit for purpose you are not entitled to a refund or exchange. Most retailers offer their own returns policies, but they choose to do so. No legal obligation.

[Rob_B]

I'm pretty sure he's correct, your goods are not faulty, you've changed your mind, the seller is not obliged to offer a refund, so it's over to scan to confirm if they have any type of goodwill period.

Edit: Ninja'd !

[fadsarmy]

I'm pretty sure he's correct, your goods are not faulty, you've changed your mind, the seller is not obliged to offer a refund, so it's over to scan to confirm if they have any type of goodwill period.

Edit: Ninja'd !

Sorry, I didn't know that but I've done it many times but always within 7 days so I guess Scan has a goodwill return policy for 7 days.