Free delivery not working

[TerminatorUK]

Dear Scan,

I have over 20 posts and when I link my Hexus account with scan it tells me that it is 'already linked'.

When I add an item to my basket (with an order value > £20), it doesn't come up with a free shipping option.

Can anyone help me get this sorted?

Many thanks in advance!

[Lee H]

TerminatorUK,

If you can please PM me your full address and email address, I shall look into this further for you.

Best Regards,

[TerminatorUK]

Hi Lee, I have PM'ed you a couple of times since your first reply with evidence / screenshots; not sure if you have these yet?

[Lee H]

I've just replied now

If your getting that message it means its already active so if you can check your PM and get back with the details, I shall delve through the server and see where it was activated.

Best Regards,

[TerminatorUK]

Hi Lee - I'm not sure if you've seen my PMs - this is still not fixed, no one contacted me for over a week - trail has gone cold again

[TerminatorUK]

Any further update on this Lee?

[Lee H]

TerminatorUK

I've a bit of an update - but I'm still struggling to get this active on your account.

Until its rectified the only fix I can advise is to place the orders with sales and give them your hexususer name and we will remove the carriage from the orders placed until we can rectify the problem with the account.

Best Regards,