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Thread: Scan Free Shipping

  1. #17
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    Re: Scan Free Shipping

    Hi, when I try to link my accounts I get the message 'Your HEXUS account is not found - please check your details and try again.' Would it be possible for someone to check this for me?

  2. #18
    HEXUS.social member Disturbedguy's Avatar
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    Re: Scan Free Shipping

    Here

    Probably because you only just reached the 20 post limit yesterday so Scan's systems haven't updated yet
    Quote Originally Posted by TAKTAK View Post
    It didn't fall off, it merely became insufficient at it's purpose and got a bit droopy...

  3. #19
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    Re: Scan Free Shipping

    Ahhh right, it's a bit annoying, as i waited until the next day, like the linked thread days. Guess I'll just have to wait and see what happens.

  4. #20
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    Re: Scan Free Shipping

    Just wondering does the scan free postage expire. It has been a quite a while since I ordered anything from scan, and to be honest it has been quite a while since I last posted on Hexus too. I've pretty much only used Hexus for the competitions for some time (not that I've won anything). I tend to use Hexus when I've got questions (and quite feasibly this isn't good enough - I guess I should be contributing more), but I was just about to buy something from scan for my son (its actually cheaper on ebuyer - but with free postage scan wins). Any way just wondering? There is no urgency for the purchase.
    Last edited by horlock; 02-05-2018 at 09:30 PM.

  5. #21
    Retail Sales Manager Chris P's Avatar
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    Re: Scan Free Shipping

    Hi horlock ,

    There is no expiry date,

    Regards

  6. #22
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    Re: Scan Free Shipping

    I had a very old scan account (login including postcode & mothers maiden name) which got closed and had to open a new account - but my hexus account is still locked to the old account. Can it be moved to my new account?

  7. #23
    Retail Sales Manager Chris P's Avatar
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    Re: Scan Free Shipping

    nutter998

    Please PM me with the full old and new account details so I can sort this out for you,

    Best Regards

  8. #24
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    Re: Scan Free Shipping

    Curious, because my account certainly doesn't appear to be receiving the hexus free shipping any more. I want to buy internal ssd for a laptop, but when I sign in and add it to my basket there is no option for free postage.

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    Re: Scan Free Shipping

    Quote Originally Posted by horlock View Post
    Curious, because my account certainly doesn't appear to be receiving the hexus free shipping any more. I want to buy internal ssd for a laptop, but when I sign in and add it to my basket there is no option for free postage.
    Just tried ordering a filter and no free delivery option for me either. I made a purchase on the 15th May which had free delivery so has something changed since last month?

    Edit: Nevermind, forgot about the min spend of £20 although last months order was £9.98 and did qualify for free delivery.
    Last edited by Tetley; 22-06-2018 at 03:28 AM.
    Tetters

    'Si vis pacem Para Bellum'

  10. #26
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    Re: Scan Free Shipping

    Tetley: Could simply be that the item you purchased had it's own free carriage independent of the main offer. The min limit is £20 for the Hexus carriage.

    Horlock/Tetley: Could you contact our Customer Services team via the site? We'll be able to check your account for you.

  11. #27
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    Re: Scan Free Shipping

    Quote Originally Posted by DavidCane View Post
    I'm in a similar boat to OP but I've been a Scan customer for years. I want to get the free delivery activated on my account but keep getting an error saying "Your HEXUS account is not found - please check your details and try again" .

    Is there any way this can be added to my Scan account? Both my Hexus and Scan are registered to the same email address.

    Thanks.
    Your join date is 2014, is there any chance that you have changed e-mail address since and have entered a different one for Scan?

  12. #28
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    Re: Scan Free Shipping

    Dear Scan, I'm trying to order something over £20 but it's there's no free carriage option for me? Any help would be great.

    Edit: actually the EX-vat price £19.99 so looks like I'll have to spend more..
    Last edited by The Hand; 12-09-2019 at 05:52 PM.

  13. #29
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    Re: Scan Free Shipping

    Yes, It would have to be at least £20 ex vat to work.

  14. #30
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    Re: Scan Free Shipping

    Just checking if free delivery is still available?

  15. #31
    HEXUS.social member Disturbedguy's Avatar
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    Re: Scan Free Shipping

    Quote Originally Posted by TAKTAK View Post
    It didn't fall off, it merely became insufficient at it's purpose and got a bit droopy...

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