Contact Return Staff...

[Noxvayl]

***This is an automated email. Please do not reply***
...
We can confirm your returned goods have now been tested by our technicians and found to contain No Fault, please contact our returns staff for assistance.

I wish you'd provide some means for contact... Not even your website has an option to contact returns staff, just a generic email form.

Is it so difficult to provide a return email to use in the automated email? Or perhaps provide some sort of chat function on the website that is linked to in the email.

Anything to provide the customer with an option for contacting returns staff is useful rather than expecting them to figure it out independently.

[Disturbedguy]

I wish you'd provide some means for contact... Not even your website has an option to contact returns staff, just a generic email form.

Is it so difficult to provide a return email to use in the automated email? Or perhaps provide some sort of chat function on the website that is linked to in the email.

Anything to provide the customer with an option for contacting returns staff is useful rather than expecting them to figure it out independently.

Could you not call them on either - 0871-472-4747 or 01204-474747 and then just ask for the returns department? I'd imagine someone would put you through...

[Chris P]

Noxvayl,

We dont use standard e-mail address but a centralised Query system all depts have access to. Once the Query has been sent via the web form and a response sent you can then continue the e-mail thread your e-mail program.

Foot of the website > Support > Returns

https://secure.scan.co.uk/aspnet/sup...px?QueryType=R

Best Regards