Awful customer sevice

[Lyrical_Turk]

Well purchased a £515 motherboard on 18/7/2016 came broken top pcie, I immediately contacted customer services but they were closed; I emailed them regarding the issue however I mixed up my statement by mentioning another product(cpu) from another retailer I ordered which did not post.

Basically on that day I emailed two retailers which emails got mixed up and scan now are saying I accepted the damage. Which is absurd.

I also tried updating them via live chat during rma process however customer services said I had to wait 5/7 days

[Lyrical_Turk]

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