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Thread: Weird Scan E-mails

  1. #1
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    Question Weird Scan E-mails

    Invoice Number: 00965664
    Account Name:

    **********************************************************************
    A copy of your invoice including product serial numbers has been
    included. These must be verified upon receipt. Any discrepancies or
    damage must be reported to Scan within 48 hours from the point of
    receipt by logging a query through our online customer support page.
    **********************************************************************

    The real time status of your invoice is: Stage 3 of 4

    1. Invoice printed / Awaiting authorisation - 15 Feb 2005 12:30:00
    2. Payment authorised - 15 Feb 2005 12:31:00
    3. Order picked / Awaiting despatch - 15 Feb 2005 12:31:00
    4. Order despatched
    I HAVEN'T ordered anything from SCAN today. So how come i get this e-mail. I ordered yesterday for which i have recieved all the necessary e-mails, and the invoice numebr is DIFFERENT to this.

  2. #2
    Xcelsion... In Disguise. Xaneden's Avatar
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    Hmmm, it might be they've had to cancel your order, and reorder it due to some problem?
    New Sig on the Way...

  3. #3
    Moderator Carlh's Avatar
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    If the invoice was cancelled then it would be the invoice number that we would have allocated.

    For some reason the invoice was rejected at the dispatch stage yesterday by our system and the additional invoice is the carriage invoice for the items you ordered over the phone yesterday morning.

    Hope this clears this up.

    Regards,

  4. #4
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    Quote Originally Posted by Carlh
    For some reason the invoice was rejected at the dispatch stage yesterday

    Dammn it, otherwise i would have my pc running today.
    Anyway thanks for letting me know

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