Scan & MSI Warranty

[Mulletan]

Good afternoon all,

Have a little conundrum which is scratching the legalese in head in regards to Warranty replacements. I have (had?) an R9 390 that was faulty for a while, sent it in, it was 'repaired' it crapped out even worse after a couple of months and now I am being offered ~£70 because the Scan representative told me "Unfortunately MSI don't have any similar cards, as such they have offered this value to ourselves.". I queried that, as MSI is a GPU manufacturer, I am not after an upgrade just something at least similar in performance would be sufficient and was told "The credit they have given us to pass to yourself is more than what your legal entitlement...".

Does that sound right?

Many thanks to any advice that someone more knowledgeable on this can offer, this is the first part I have ever returned to anyone that has been greeted with a monetary offer that wouldn't even get me something barely comparable to the item submitted for repair.

Kindest,
Mulletan

[peterb]

As this is in the SCAN section, replies will be by SCAN representatives.

[Mulletan]

As this is in the SCAN section, replies will be by SCAN representatives.

I could see replies in other threads from forum members & staff alike, is this incorrect?

If so please feel free to move this where you feel it is more appropriate as I am unable to do that myself.

Regards,
Mulletan

[DavidM]

Please can you supply the invoice number so we can look into this?

Thank you

[Mulletan]

(details removed - thank you)

[Biscuit]

Good afternoon all,

Have a little conundrum which is scratching the legalese in head in regards to Warranty replacements. I have (had?) an R9 390 that was faulty for a while, sent it in, it was 'repaired' it crapped out even worse after a couple of months and now I am being offered ~£70 because the Scan representative told me "Unfortunately MSI don't have any similar cards, as such they have offered this value to ourselves.". I queried that, as MSI is a GPU manufacturer, I am not after an upgrade just something at least similar in performance would be sufficient and was told "The credit they have given us to pass to yourself is more than what your legal entitlement...".

Does that sound right?

Many thanks to any advice that someone more knowledgeable on this can offer, this is the first part I have ever returned to anyone that has been greeted with a monetary offer that wouldn't even get me something barely comparable to the item submitted for repair.

Kindest,
Mulletan

When did you buy it?

6 Years is the law in the UK according to the 1979 Sale of Goods Act. Usually it would be tricky to get anything from that after the first year or two as you have to prove the device was inherently faulty, but it seems they have admitted there is an issue with the card, so no its not right. MSI should replace with an equivalent, which I would say is a 570/580 perhaps.