Followed HEXUS2SCAN guide, scan basket showed free delivery

[oimi]

Hello there, trying to pre order the AMD AM4 3300X (£100.00 plus). When I put it in my basket it says free delivery, when I go to checkout it adds delivery charge back. Can you please help? User ID is 21570.

When I go onto my scan profile it says: You have linked your account to the HEXUS free carriage offer. You will get free carriage on orders over £20.00 (excluding VAT) to uk mainland addresses only on selected carriage services.

https://secure.scan.co.uk/aspnet/MyA...ecarriage.aspx
If I input my details, unsurprisingly it says: Your hexus account has already been associated with a scan account.

I updated my email address on both sites a few days ago and reconnected using the above link so it matches up.

[oimi]

I've established the problem is choosing to pay with PayPal rather than through the store.

[Ivanhoe123]

Thanks for posting this oimi, it's very useful to know that paying by PayPal can cause this problem.

[oimi]

You are welcome

[Hokage143]

This is helpful to know, I tend to use PayPal as first choice.

[oimi]

Affirmative

[Matt72933]

Paypal seems to be my go to payment choice these days. Even when I'm using my credit card I do it through Paypal.

Feels like an added layer of consumer protection I guess

[CPGP]

Be careful if you're a UK user and you spend £100+ via a credit card on PayPal; you might be losing consumer protections:
https://www.moneysavingexpert.com/cr...Pal-Section75/

[ddr4000]

Do you actually get extra protection from paying through PayPal even if the funding source is a debit card from a separate company?

[jimborae]

Day before yesterday I had the same issue where paying by PayPal added the delivery charge back on also. I only spotted it after I had paid though, called Scan Customer Services and spoke to a very nice lady who, because the order had already gone through couldn't refund the carriage charge. However she logged a ticket with their Finance team and I received my postage cost back yesterday via PayPal. Have to say considering the current circumstances I was very happy to get it resolved so quickly & without any fuss. Well done Scan!

[sqwerty]

This happened to me also, before christmas my PC started randomly shutting off while gaming. Did a ton of troubleshooting but without a spare PSU I wasn't getting anywhere so ordered a new one. When it was in basket it showed 0.00 for delivery but after PayPal checkout it had added the charge back in, sadly I didn't realise until after making payment.

Day before yesterday I had the same issue where paying by PayPal added the delivery charge back on also. I only spotted it after I had paid though, called Scan Customer Services and spoke to a very nice lady who, because the order had already gone through couldn't refund the carriage charge. However she logged a ticket with their Finance team and I received my postage cost back yesterday via PayPal. Have to say considering the current circumstances I was very happy to get it resolved so quickly & without any fuss. Well done Scan!

Lucky, I spoke with them via the web note and further email correspondance but did not get the delivery charge refunded.