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Thread: SCAN returns policy for brand new and unopened items

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    SCAN returns policy for brand new and unopened items

    I ordered a PSU but realised it's overkill for my requirements. Unfortunately there was no way to cancel via the website and the phones were down. The PSU has been dispatched and I expect to receive the item tomorrow.

    What is the returns policy for SCAN, and am I expected to pay for return shipping?

    Thanks

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    Guy
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    Re: SCAN returns policy for brand new and unopened items

    https://www.scan.co.uk/info/terms

    c) Your right of cancellation

    The rights of cancellation set out below apply to any agreement between you and us save insofar as the agreement is in respect of computer software if it is unsealed by you.
    You have a right to cancel the agreement at any time before the expiry of a period of 14 calendar days which begins on the day the goods are delivered.
    You may cancel by giving us notice in any of the following ways:
    by a notice in writing which you leave at our address (given above);
    by a notice in writing which you send by post to our address (given above);
    by facsimile to our business facsimile number (given above);
    by electronic mail to our electronic mail address (given above);
    and the notice shall operate to cancel the agreement between us.

    If you cancel the agreement :
    you must return the goods to us at the address given above ;
    the goods must be returned to us complete (please note the definition of goods given above) ;
    you are responsible for the cost of returning the goods to us at the address given above ;
    you are under a duty to take reasonable care of the goods (including reusable packaging, manuals etc) until they are returned to us ;
    you are under a duty to take reasonable care to see that they are received by us and not damaged in transit ;
    we will reimburse any sum paid by you or on your behalf under or in relation to the agreement including the costs of carriage and any insurance which you directed us to incur.
    we will charge you the direct costs to us of recovering any goods supplied by us if you fail to return the goods to us.

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