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Thread: First purchase from SCAN and the product arrived damaged

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    First purchase from SCAN and the product arrived damaged

    The item in question is the Fractal Design Meshify 2 computer case. It was delivered by UPS via their Access Point service. Basically they deliver it to a local shop where I can pick it up, works out cheaper on the delivery charge.

    So when I got the package home and started to unbox it, I noticed a rattling noise from inside the computer case and found these:


    After further inspection, I noticed a crack at the bottom of the front pannel:


    So I carefully removed the front panel and looked at the back. You can clearly see where the 2 plastic studs snapped off from indicated by the yellow circles. It supposed to look like the ones in the green circles which are attached.


    This was my first ever purchase with SCAN and its safe to say i'm not happy at all. It was the last item I needed to start my PC build and I was looking forward to it, now i'm just left feeling disappointed. Whether the blame lies with SCAN, UPS or the local shop for the damage, I will never know. I just hope SCAN does the right thing and ensure this RMA process goes smoothly and done as quick as possible.



    Last edited by yippyUK; 05-01-2021 at 07:21 AM. Reason: uploaded more images

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    souper (07-01-2021)

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    Re: First purchase from SCAN and the product arrived damaged

    Can't help but feel that today's competition was made for you

    But in all seriousness, sorry to hear this. Hope Scan quickly sort out a replacement for you!! Keep us updated!

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    Re: First purchase from SCAN and the product arrived damaged

    Still going though the RMA process, They asked for images, I promptly provided. Haven't heard back since.

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    Re: First purchase from SCAN and the product arrived damaged

    That's really unfortunate, i hope it wasn't someone at the shop eager for a look inside that caused the damage. I have always had great results from SCAN....

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    Re: First purchase from SCAN and the product arrived damaged

    Quote Originally Posted by yippyUK View Post
    Still going though the RMA process, They asked for images, I promptly provided. Haven't heard back since.
    The process to issue you an RMA number can take a couple of days. Then in my experience a couple more days to approve it when they receive the case back.

    I have had it twice with scan, once with a case that was cracked and had some sticky pads applied to a glass panel that shouldn't have been. The other was a high end motherboard, the box sticker had been cut, and the IO shield was bent at a 45 degree angle.

    I am convinced both items had already been returned by someone before me, however Scan refused to admit this.

    Both times RMA took about a week from initial call to them within 20 mins of delivery, and receiving the replacement part.

    Are you sorted yet?

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    Re: First purchase from SCAN and the product arrived damaged

    No, the last I heard from SCAN was on the 5th January requesting images of the damage which I promptly sent within hours. Raised a dispute with PayPal since I lost confidence that it will be sorted by SCAN.

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