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Thread: Query re: memory received

  1. #1
    Will work for beer... nichomach's Avatar
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    • nichomach's system
      • Motherboard:
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    Query re: memory received

    I recently ordered a pair of Opterons, a motherboard and 2x 1GB ECC Registered DIMMs on the same order. The kit's all fine aside from one gripe; the motherboard's dual channel, but the memory is of two completely different brands, with different chip layouts etc. Consequently, the board will only boot in single channel mode, which is moderately annoying...

    Is there any possibilty of swapping out one of the DIMMs for one that's the same layout as the other? I did look at the various dual channel kits, but they weren't ECC Registered, and I assumed that both the DIMMs, being the same price and product code, would be the same.

    Cheers,

    Nick

  2. #2
    Moderator Carlh's Avatar
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    Nick,

    I would advise that you contact returns to get one of the memory modules swapped then all we shall need to do is find which memory you have and then get one to match.

    If you PM me your invoice number and a contact number I can locate the memory from the warehouse during the course of tomorrow or Saturday and then hopefully get the same type of memory sent to you.

    Regards,

  3. #3
    Will work for beer... nichomach's Avatar
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    • nichomach's system
      • Motherboard:
      • Gigabyte GA-870A-UD3
      • CPU:
      • AMD Phenom II X6 1055T 95W
      • Memory:
      • 16GB DR3
      • Storage:
      • 1x250GB Maxtor SATAII, 1x 400GB Hitachi SATAII
      • Graphics card(s):
      • Zotac GTX 1060 3GB
      • PSU:
      • Coolermaster 500W
      • Case:
      • Coolermaster Elite 430
      • Operating System:
      • Windows 10
      • Monitor(s):
      • Dell 20" TFT
      • Internet:
      • Virgin Media Cable
    Thanks Carl, much appreciated. PM to follow.

  4. #4
    Will work for beer... nichomach's Avatar
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    • nichomach's system
      • Motherboard:
      • Gigabyte GA-870A-UD3
      • CPU:
      • AMD Phenom II X6 1055T 95W
      • Memory:
      • 16GB DR3
      • Storage:
      • 1x250GB Maxtor SATAII, 1x 400GB Hitachi SATAII
      • Graphics card(s):
      • Zotac GTX 1060 3GB
      • PSU:
      • Coolermaster 500W
      • Case:
      • Coolermaster Elite 430
      • Operating System:
      • Windows 10
      • Monitor(s):
      • Dell 20" TFT
      • Internet:
      • Virgin Media Cable
    PM'ed you as requested. I wondered whether you'd had any luck determining which brand memory you wanted to swap?

    Thanks again.

  5. #5
    Will work for beer... nichomach's Avatar
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    • nichomach's system
      • Motherboard:
      • Gigabyte GA-870A-UD3
      • CPU:
      • AMD Phenom II X6 1055T 95W
      • Memory:
      • 16GB DR3
      • Storage:
      • 1x250GB Maxtor SATAII, 1x 400GB Hitachi SATAII
      • Graphics card(s):
      • Zotac GTX 1060 3GB
      • PSU:
      • Coolermaster 500W
      • Case:
      • Coolermaster Elite 430
      • Operating System:
      • Windows 10
      • Monitor(s):
      • Dell 20" TFT
      • Internet:
      • Virgin Media Cable
    Hello? Any response, please?

  6. #6
    Moderator Carlh's Avatar
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    Nick,

    Sorry for the delay, I would advise to contact the returns depart explain the issues and they shall arrange to RMA one of the modules and get a matching module for the one sent.

    Regards

  7. #7
    Will work for beer... nichomach's Avatar
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    • nichomach's system
      • Motherboard:
      • Gigabyte GA-870A-UD3
      • CPU:
      • AMD Phenom II X6 1055T 95W
      • Memory:
      • 16GB DR3
      • Storage:
      • 1x250GB Maxtor SATAII, 1x 400GB Hitachi SATAII
      • Graphics card(s):
      • Zotac GTX 1060 3GB
      • PSU:
      • Coolermaster 500W
      • Case:
      • Coolermaster Elite 430
      • Operating System:
      • Windows 10
      • Monitor(s):
      • Dell 20" TFT
      • Internet:
      • Virgin Media Cable
    OK, thanks, I suppose. I see the site's down at the moment, so will try later.

    edit: OK, query's in. I hope the delay won't be a problem.
    Last edited by nichomach; 13-06-2005 at 02:16 PM.

  8. #8
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    nichomach,

    Do you have the query number? please pm it me. I will get it looked into right away

    Thanks

    Steve
    Scan Returns Manager

  9. #9
    Will work for beer... nichomach's Avatar
    Join Date
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    • nichomach's system
      • Motherboard:
      • Gigabyte GA-870A-UD3
      • CPU:
      • AMD Phenom II X6 1055T 95W
      • Memory:
      • 16GB DR3
      • Storage:
      • 1x250GB Maxtor SATAII, 1x 400GB Hitachi SATAII
      • Graphics card(s):
      • Zotac GTX 1060 3GB
      • PSU:
      • Coolermaster 500W
      • Case:
      • Coolermaster Elite 430
      • Operating System:
      • Windows 10
      • Monitor(s):
      • Dell 20" TFT
      • Internet:
      • Virgin Media Cable
    Thanks Steve! Query number to follow.

  10. #10
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    Nichomach,

    I hope the resolution that we have decided on is acceptable and if you have any issues with the new memory (doubt you will) please contact me directly and i will do my best to help you out

    All the best

    Steve
    Scan Returns Manager

  11. #11
    Will work for beer... nichomach's Avatar
    Join Date
    Jul 2003
    Location
    Preston, Lancs
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    • nichomach's system
      • Motherboard:
      • Gigabyte GA-870A-UD3
      • CPU:
      • AMD Phenom II X6 1055T 95W
      • Memory:
      • 16GB DR3
      • Storage:
      • 1x250GB Maxtor SATAII, 1x 400GB Hitachi SATAII
      • Graphics card(s):
      • Zotac GTX 1060 3GB
      • PSU:
      • Coolermaster 500W
      • Case:
      • Coolermaster Elite 430
      • Operating System:
      • Windows 10
      • Monitor(s):
      • Dell 20" TFT
      • Internet:
      • Virgin Media Cable
    Steve, I'm extremely happy, and I'd like to say how much I appreciate the time that you've taken to sort this out. You've been extremely helpful, and I look forward to ordering from Scan again. I doubt I'll be unhappy with 2 Gig of Corsair XMS ECC Registered either , and as soon as that ships to me pursuant to the new order I'll get the other RAM packaged up securely and shipped back to you.

    Many, many thanks; a fine example of going out of your way to help the customer.

    Nick

  12. #12
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    Glad i could be of some help :-)

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