Payment Problem

[Dav0s]

Hi,

Made an order earlier this evening for a TFT monitor, invoice number 000Exxxxxx.

I just got an email telling me that payment was declined, and after much checking of numbers, I can see that it is because I entered my payment method as credit card, rather than the intended debit card. (doh)

It is rather important that I get this monitor shipped out Thursday for delivery on Friday, so I am hoping that it is possible for you to rectify the payment error as soon as possible.

Would it be possible for you scan guys to work some magic and get this sorted tomorrow please? I am not sure if you will need payment details again, if so I can provide a contact number or PM them now to somebody who doesnt have a full inbox

Please help

Dave

[DavidM]

Please contact payment queries tomorrow on 0870 755 4747 and they can look into this for you.

[Dav0s]

im trying...but they dont seem to be answerign the phones although your website states the lines open at 9am

ok finally got thru at 9.40 and sorted. Thanks for your help i think

[DavidM]

Its probably just other callers ahead of you. First thing is a bit busy on the payment lines

Yes, the lines open at 9am - and are open to 5:30 pm

[Dav0s]

up until 9.40 the automated "press 1 for whatever" thing wasnt even kicking in, just rang the number and it kept ringing and ringin

[DavidM]

Hmmm - sounds like something needed kicking.

I can see you got it sorted about that time though.

[Dav0s]

gentle tap with a baseball bat normally does the trick when electronic equipment goes wrong

[wesleyaldred]

Yeah, we had issues with our phone system this morning, apologies for that

[Dav0s]

All got sorted guys and order is dispatched..thanks again u rock!!!

[Odc]

All got sorted guys and order is dispatched..thanks again u rock!!!

Especially with baseball bats lol