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Thread: RMA Question

  1. 04-01-2006, 04:02 PM #1
    technophreak
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    RMA Question

    Hi

    I put in an RMA request a couple of days ago but havent heard anything from you yet. My reference number is xxxxxx. Could someone look at this please?

    Thanks
    Last edited by technophreak; 04-01-2006 at 04:06 PM.




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  2. 04-01-2006, 04:04 PM #2
    DavidM
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    It will be dealt with as soon as possible, however we do have a weeks worth to work through - so please bear with us.
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  3. 04-01-2006, 04:06 PM #3
    technophreak
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    Is there a limit on how long after purchase an RMA can be offered? I bought this on the 29th of November but didnt open it until xmas day so didnt realise there was anything wrong until xmas day.




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  4. 04-01-2006, 04:24 PM #4
    Steve A
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    • Steve A's system
      • Motherboard:
      • Asus Maximus Gene IV
      • CPU:
      • Core i7 2600K (4.3Ghz)
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    Hi,

    We are reviewing this at present so please bare with us, as like david said we have a lot to catch up on.

    Regards

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  5. 04-01-2006, 04:50 PM #5
    wesleyaldred
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    If the item is Faulty then you will be allowed a refund on this. Please PM me your OLQ number and i will get someone to look into it for you.
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  6. 04-01-2006, 04:59 PM #6
    technophreak
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    Would I be allowed a replacement? I can't find anywhere else that has stock.




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  7. 04-01-2006, 05:05 PM #7
    wesleyaldred
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    For a replacement you don't need to panic you have 12 months to get it sorted !!!

    I have asked a member of my tema to process this for you, you should receive an RMA by email shortly
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  8. 04-01-2006, 05:10 PM #8
    technophreak
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    Thanks alot for your help . You really do have the best customer service I've seen from an e-tailer.




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  9. 04-01-2006, 05:27 PM #9
    technophreak
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    I have an RMA number now. Thanks. One last question though, will you be sending a courier to pick up the faulty pad or do I have to pay for postage?




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