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Thread: Matching pricing

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    Matching pricing

    Before you enter this forum it has

    "SCAN is arguably the UK's most customer focussed retailer of PC technology"

    In my opinion not so.

    I contacted Scan to ask about price matching and the reply was "depends on the product"

    I have contacted other online retailers and they just say yes no problem, please give details of other online retailer.

    The items I wanted to purchase where High end graphics card and high end Psu.
    Around £500,
    May aswell just purchase from other online retailers.

    My gripe is that I do usually shop from scan.

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    HEXUS.social member Agent's Avatar
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    Quote Originally Posted by mrtell
    Before you enter this forum it has

    "SCAN is arguably the UK's most customer focussed retailer of PC technology"

    In my opinion not so.

    I contacted Scan to ask about price matching and the reply was "depends on the product"

    I have contacted other online retailers and they just say yes no problem, please give details of other online retailer.

    The items I wanted to purchase where High end graphics card and high end Psu.
    Around £500,
    May aswell just purchase from other online retailers.

    My gripe is that I do usually shop from scan.
    Is there a question here, or is it just your opinion on Scans price matching policy?
    Quote Originally Posted by Saracen View Post
    And by trying to force me to like small pants, they've alienated me.

  3. #3
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    I don't work for scan, so this should not be in any way considered an official response.

    When I have used scan, I have found them, after free postage, to be the cheapest around. Plus the fact that should there be any problems, then the guys at Scan are more helpful than any I have spoken to at any other retailer.

    The otherthing is that different companies policies regarding price matching differ, and it would be ludicrous to suggest that simply because company X offers it, companies Y & Z should offer it also. I personally, much as a result of this forum, have used scan in the case where they may be a penny or two more expensive, but I have found it much more helpful in the case of any questions/problems. I don't follow how you equate a price matching policy with being the most customer focussed retailer, its not simply about the prices, but the service also included.

    I'm sure DavidM or one of the otherguys will respond, buts that my impression however,

    Dave

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    I suppose I am being a bit unfair.
    Scan reserve the right to sell any product at whatever price they choose.
    If I want to purchase a product at the best price it is up to me to shop where that product is cheapest.
    I was only going to save about £20 anyway, I was dissapointed at scans responce.
    I "will" continue to shop at scan as I have shopped at scan many times.

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    Resident abit mourner BUFF's Avatar
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    Don't ask them to price match but ask them to put it in "Today only"

    MSI P55-GD80, i5 750
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    My HEXUS.trust abit forums

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    Not Very Senior Member RavenNight's Avatar
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    When I was getting al the stuff for my rig I found that the differences between Scan and elsewhere were tiny, once you factor ion the free deilvery and frankly superb customer support I'm more than happy to go with them (I wonder if I'm on my 10th order yet...) basically they're the best out there.
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    Eversince the first time I made an order through Scan, back in early 2002, I've never regretted shopping through them. Their prices are very competitive, sometimes not as cheap as other places, but usually only a pound or 2 in it. And now I get free delivery, well, that's just a bonus.

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    I've been shopping with Scan for about 4 years, and in that time i've returned only 1 item. (Well 2 now, if you look at the "Recommendation" thread).

    Each time, I was dealt with professionally and courtesously. TBH, I haven't found anywhere else like Scan.

    I've checked a few places out, and although certain items could be cheaper elsewhere, in the long run, especially with pricing a full system up, and with free delivery, SCAN cannot be beaten.

    The only existing gripe I do have with Scan is the strong bolton accent, and those crap CSS/BF2 players j/k lub j00 guys
    LANNAGE! JUICE! LANNAGE! JUICE! LANNAGE! JUICE! LANNAGE! JUICE!
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    Moderator DavidM's Avatar
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    It would depend on the actual product.

    If another supplier has a lower cost than our cost price on a product (which can vary based on purchasing times, currency fluctuations etc) then we can't really be expected to sell it at a loss.

    However, if it is possible, we'll see if it can be done.

    But as has already been said - sending a TodayOnly request (see sig below) - is the best way

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    A lot of impressive recomendations posted before me.
    Like I said I was probably harsh in what I said.
    I will continue to shop at Scan as a lot of their products are cheaper than other retailers and if there is something cheaper I can contact Scan and ask for a price match which depending on the product I "may" get.
    Tnank you.
    One other thing I would like to mention, Scans range could be more comprehensive.
    Like their range of Memory, "lack of range" no G.Skill, Geil, OCZ etc.
    Mother Boards, no DFI.
    This is not a complaint just a dissapointent.

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