Recommend a course of action?

[fengazer]

Hello, all. I feel bad that this is my first post on the forums, but I recently received my first-ever order from Scan, and while it arrived gratifyingly quickly, there is something odd about the item's behaviour, so I placed a query online via the Scan tech support form.

My question to anyone in the know is: how long is it likely to be before I can expect to see a response? It's only been since Saturday, but depending upon the response I may have to RMA the item. I'm wondering whether I need to contact customer support, but would really like to see what tech support think about my description of the symptoms before jumping in, in case it's easily explained, and I don't want to be too impatient, but like all of us, I do want my computer up and running happily as soon as possible!

Can anyone from Scan suggest my best course of action, please?

[DavidM]

Can you supply your invoice number please (by PM)?

Thanks

[hitman67]

That's if your inbox is clear for once David

[DavidM]

I've been spam free for a whole 10 mins

[hitman67]

lol don't let anyone see that, you'll get Lee's "Adverts" again

[fengazer]

Sure will, DavidM, when I get home. Thanks.

[fengazer]

I did get an acknowledgement of my query by e-mail today. If you had something to do with that, DavidM, then thanks!