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Thread: No confirmation email

  1. #1
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    No confirmation email

    I just ordered an X-FI Fatal1ty card from scan at about 3:49pm - i checked my bank you have taken the money out but I havent got an email saying you have taken payment and the invoice number isnt working.

    Can anyone help?
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  2. #2
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    I ordered £300 worth of stuff yesterday, and it was a good couple of hours before i got any email. I think they must just be uber busy after the easter break.

    Im still waiting for my Picked/Despatched emails to come, hoping for delivery tomorrow!

  3. #3
    Retail Sales Manager Chris P's Avatar
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    Just hang on a while the automated E-mails will filter thorugh tomorrow as the order as placed after the cut off point for next day delivery


  4. #4
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    i usually get the first 2 like 10 minutes after - anyway i got step 1 & 2 emails now and says estimated despatch is tomorrow (20th) so i should have it friday so i can play over the weekend
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  5. #5
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    Quote Originally Posted by ChrisP
    Just hang on a while the automated E-mails will filter thorugh tomorrow as the order as placed after the cut off point for next day delivery

    I thought it was 4pm - what is it?
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  6. #6
    mutantbass head Lee H's Avatar
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    • Lee H's system
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    I'm afraid that the cut off was set very early today to try and get rid of the backlog of orders we have due to being closed for just over 4 days.

    I recall the system at 10am was showing dispatch Thursday for Delivery on Friday.

    Best Regards,

  7. #7
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    ok dont bother me as long as i get it friday to play with it over the weekend

    Maybe would be good to have an estimated despatch in the shopping cart? I think that would be a nice feature i would like to see.

    Means when my watercooling comes tomorrow i wont have sound till friday but oh well.
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  8. #8
    Retail Sales Manager Chris P's Avatar
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    The estimated despatch date is confirmed on Stage 3 of the ordering process along with other delivery options just before payment details are taken


  9. #9
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    I know but would be good in the shopping cart also
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