Payment declined?

[EvilWeevil]

Just ordered some stuff, and apparently payment has been declined.

Could anyone shed any light as to why? ie did I just enter my details wrong?

Invoice no. ending 4008


***EDIT: Upon checking, the money is gone....***


Thanks

Tom

[manwithnoname]

I had problem on the Tesco's website site - entered the card details it took me to the credit card 'password' thing entered the password failed... tried again reset the credit card 'password' so I knew I had the right password .. failed. opps I'd entered the wrong valid from date.

I've got these entries on my CC statement - they have no date associated with them and are excluded from my account balance:
DECL INVALID CVC2/CVV2 ***** 45.49
DECL INVALID CVC2/CVV2 ***** 45.49

@EvilWeevil: are you sure your account balance is showing the payment. might want to removed your 'Invoice No' as well

mwnn

[EvilWeevil]

It's a debit card, and I know how much was in my account before the transaction

Yer, probably best about the number...

[EvilWeevil]

Bumpity bump now that Scan people are online

I really need this stuff on Tuesday!

[Chris P]

Please contact our Payment dept on - 0870 755 4747 (Option 1 > 4 ) to resolve this issue

Regards

[EvilWeevil]

OK Chris,thanks.


EDIT: Spoken to Payment dept. , should be sorted in a few days, thanks.

[EvilWeevil]

Could someone make sure that this order:

<snipped and cancelled as per your request - Lee @ SCAN >

is cancelled. Thanks. I will be placing it again later.

[EvilWeevil]

Ooops ignore me, just read the edit above. Thanks Lee

[EvilWeevil]

I've just checked my account and the problem has been fully sorted today, as promised. Thanks to all those who have helped out, the Payment department was very helpful ad willingly catered to my paranoia

It's all very well judging your opinion of a retailer on when things go right, but this example of things going wrong has completely confirmed to me that Scan really are great!


Tom