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Thread: Returning an item months later?

  1. #1
    Formerly known as Andehh Andeh13's Avatar
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    Returning an item months later?

    I bought a Sharkoon majestic 5.1 headset from you a few weeks ago. Recently iv noticed cracks forming around the screws on the USb control box. I called up and explained the situation and got a RMA number sorted.

    My problem is iv just started at uni, and its a hassle i dont need at the moment. Is there any chance of me postponing the return & replacement of the headset control box until christmas(dec. 15th) when i get home? Ill have more free time and getting it delivered/picked up wont be a problem them.

    thanks in advance.

  2. #2
    Formerly known as Andehh Andeh13's Avatar
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    any advice guys?

  3. #3
    Moderator Philipp's Avatar
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    Andehh

    Please PM me your invoice number and ill have a look into the issue,

    Regards

  4. #4
    Formerly known as Andehh Andeh13's Avatar
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    PM sent, thanks for the help.

  5. #5
    Formerly known as Andehh Andeh13's Avatar
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    any offical response?

    If it cant be done im already stretching the deadline for returning it considerably.

    thanks

  6. #6
    Moderator DavidM's Avatar
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    We'll check on monday... we don't really get chance to go through the forum on Saturday

    (Besides - I don't think Phil was working this saturday ... lucky chap )

  7. #7
    Formerly known as Andehh Andeh13's Avatar
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    Thanks David, just a reminder to say im still hoping to return this product in december. i havnt used it since the cracks appeared(havnt needed to use it at uni) yet id still like a definitive answer asap.

    thanks again guys.

  8. #8
    Scan Computers - Tech pands@scan's Avatar
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    yea not a problem

    Provided the headset is still under 12 months old when you want to send back, its not a problem

    When ur ready, drop us a line and we will arrange another RMA number for you to return the headset

    Hope thats ok for you

    Andy
    pands.goggles


  9. #9
    Formerly known as Andehh Andeh13's Avatar
    Join Date
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    • Andeh13's system
      • Motherboard:
      • Gigabyte GA-P35
      • CPU:
      • Intel Q6600
      • Memory:
      • 4gb Corsair XMS2 800mhz
      • Storage:
      • 1 x 250gb Western Digital AAKS, 2 x 500gb Western Digital AAKS, 1TB WD Caviar Green
      • Graphics card(s):
      • BFG Geforce 8800GTS 512mb
      • PSU:
      • Corsair HX520
      • Case:
      • Antec 900
      • Operating System:
      • Windows 7 64bit
      • Monitor(s):
      • Samsung 24" & Sony 17"
      • Internet:
      • Virgin 10mb... hate them!
    just what i wanted to hear, cheers guys.

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