Order seems to be lost in translation

[Steve B]

morning gents,
ordered a keyboard and mouse set, and a cd-rw from you last week, payment was taken on 21st, but still haven't heard anything.
curious though, that the my previous orders page lists the only item in this order as the "Auto Generated by E Orders" one.
I'll pm my invoice number to whoever puts their hand up first
would be grateful if you could look into this one for me.

Thanks and keep up the good work
Steve

[Lee H]

If this was the order with the reference ending in 983 then this was cancelled by the system as you did not order over the 20 pounds + VAT figure that's stated to get the free carriage.

If you check the following link HERE this shows the following ;

There is a MINIMUM order value of £20 EXCLUDING VAT

I hope this information helps.

Best Regards,