Apparent No Fault Found on returned mobo

[JohnS]

if you PM me your RMA number ill look at the holdup for you

[notfub]

if you PM me your RMA number ill look at the holdup for you

On it's way John.

Just noticed that Philipp PM'd me on Friday saying that HDTV bracket would be sent out asap. I've not had an offical response to my query though which would give me piece of mind.

Thanks John & Philipp

[notfub]

BUMP

My original missing HDTV bracket query was raised at 4:45pm on Tuesday 17th October and I've still no “official” reply yet from SCAN.

I've had two PM's from "Philipp" and "John@Scan" advising me that the problem is in hand and that the missing bracket will be sent ASAP. Thanks guys.

However yet another week has passed and despite my patience I've not had any more updates from SCAN. I know that I could phone up but these days I expect that if a customer leaves an email address and phone number as part of the query process that the next contact should be on the onus of the supplier.

I know that a piddly little HDTV bracket pales into insignificance in relation to the hundreds of orders SCAN receive every day BUT the way I judge companies is how they respond to customer problems. It shouldn't have to be this frustrating SCAN and looking at some of the other posts it’s not an isolated case.

However, I appreciate the help and advice given to us customers by the SCAN staff that post on this forum.

Just wanted to vent some steam after what seems an age to get a working motherboard with all components intact. I'd appreciate an update if possible. Thanks.

[Philipp]

notfub,

The HDTV bracket is on its way to you today via citylink,

Im sorry for the length of time its taken we didnt have one available and had to source one from the manufacture,

You should receive it tomorrow,

Best Regards

[pepsi_max2k]

just wanna jump in on this thread as i had a kinda similar situation recently...

as far as faulty good go, you're actually legally entitled to demand a refund and not a replacement so long as you notice the fault in a reasonable amount of time. i guess scan see that time as < 28 days. but that could solve the whole bgrade/missing brakets problem for others...

and i recently returned an item to another company with an intermittent fault that only appeared around once a day after numerous reboots. made sure i stated numerous times on the rma form that it was intermittent and how best to test the thing to find the fault, and then wrote on top of it in a big red pen the same thing. i guess it did the job as i only had one email from them confirming it was faulty

[notfub]

Thanks for taking the time to post an update Philipp.

Good to know it's on it's way but why no phone call or e-mail to explain the possible delay from ASUS etc? Would have kept me (the customer) updated instead of me (the customer) getting frustrated. Just my 2p.

[notfub]

Got the HDTV bracket on Friday, PC built today and booted up 1st time no problems

Got there in the end.

Thanks to all at Scan that helped