Apparent No Fault Found on returned mobo

[notfub]

I have just received an email informing me that the item I returned under RMA ***** (will PM this when asked) was tested as "no fault found".

I've sent a response to "Returns Tracking" via the website but wanted to post here to highlight the issue and get some feedback from others that may find themselves in a similar situation.

My response was as follows......

"I would just like to outline again the scenario that led me to believe the ASUS AM2 M2NPV-VM motherboard was faulty.

In order to prove the motherboard was faulty I purchased a second ASUS AM2 M2NPV-VM from another vendor as I was unsure if the RAM or motherboard was faulty. With the second motherboard, I built the PC using the same Antec enclosure, Antec PSU, AMD 3800x2 CPU and Corsair RAM. This combination booted first time to BIOS with no problem. Then swapping the second motherboard for the original SCAN supplied ASUS AM2 M2NPV-VM motherboard, the pc would not even POST, failing to boot or produce any beep codes. This led to my conclusion that the original motherboard was faulty as it did not boot whereas the second motherboard worked first time. The only other possible cause I can think of is if the original SCAN supplied motherboard had an earlier (and therefore someway incompatible) BIOS. The BIOS on the motherboard that worked was version 0303. Would it be possible to find out the version on the originally SCAN supplied motherboard as this would potentially identify the issues I had?

I would welcome feedback from forum users from a technical perspective or from those that have been in a similar situation with SCAN before and what the outcome was.

Thanks,
notfub

[emul8]

I had an Asus P5B Deluxe board that would not post all the fans span up but no apparent life from the board.
I tried taking out all the ram to see if it would beep to say there was no ram installed I tried every thing I possibly could with no luck it seemed lifeless.

After returning the board I got the tested no fault found email so I called scan to ask how they got it to work so I would know incase the problem ever arose again.
I was told that the test team did not take calls and if I wanted the board back I would have to pay the RMA fee.
I declined.

Good luck in getting an answer m8

[wesleyaldred]

Notfub,

Please give our advisors a call and discuss this with them, as you have stated in your post that you sent an email to an automated server it is never going to get anywere past the server.

Best to give us a call and talk through everything.

[notfub]

Thanks for the info emul8, I'm wondering how the mobo tested ok too and would like an answer from the tech guys, as if I have to have it back I'd like to know exactly what RAM and CPU it worked with.

I thought the feedback on the website was the way to keep in contact wesleyaldred? I'll call soon and update the thread with the findings.
Thanks,

notfub.

[notfub]

Well just came off the phone and I'm going to be sent an email with details of the components used to gain a successful boot of my RMA'd motherboard. Hmmmm.

[emul8]

No probs m8 at least you got an answer
It seems Scan are being selective with there responses!

[notfub]

No elusive email from the Scan technicians today. Why the delay I wonder?

[pands@scan]

I am at home now , but i presume ive got a mail waiting for me in work tomorrow about this.

Pm me your RMA number just in case and ill look into this for you first thing tomorrow as it would have been either myself or my colleague who tested the item

I of course will also check the bios of the board returned to see if this is the cause of the issues you have had

hope thats a help to you

andy

[notfub]

I am at home now , but i presume ive got a mail waiting for me in work tomorrow about this.

Pm me your RMA number just in case and ill look into this for you first thing tomorrow as it would have been either myself or my colleague who tested the item

I of course will also check the bios of the board returned to see if this is the cause of the issues you have had

hope thats a help to you

andy

Thanks Andy PM'd RMA to you.

[pands@scan]

sure? ive got nothing :O

[notfub]

You're keen I'll give you that. I replied to the post first before sending the PM. You should have it now

[pands@scan]

Ok, ive mailed the tester to retest, give components used and to check the bios version for you

Ill let you know ASAP when anything changes

Andy

[pands@scan]

ok ive heard back from the tester

He has retested and found the board to have an intermittent fault.

A post was attempted a total of 5 times during the retest and on the 5th post, the board refused play nice.....so yes the board has found to be faulty

I hope thats put your mind to rest a little

Anything else let me know.

Andy

[sawyen]

Not meaning to barge in or anything, but having a retest and recollecting all that is true is just one of the very VERY fine gestures you will ever find in a retailer.. Others will do a retest (in the email) but will just never admit that the testing went wrong..

Note I have never seen such dedication! This very own case deserves a big trophy by itself!

WELL DONE SCAN!!

[kalniel]

True. It would be even nicer though if the first test had been as thorough so as to find the fault first time around Of course, intermittant failures are a bugger.

[abeacock]

notfub, well done for following what you thought was right and requesting the testing information rather than just accepting what you had been told.

Well done Scan and in particular Andy for retesting and admitting that you have now found the fault - this is yet another sign that Scan (and their staff) deserve all the awards that they receive.