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Thread: V12 Finance Accepted but still no confirmation from Scan

  1. #1
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    V12 Finance Accepted but still no confirmation from Scan

    Acting on behalf of my mum, she recieved confirmation from V12 Finance mid day on Monday, sent an email to scan also on monday as she has not recieved any info from Scan regarding confirmation of order neither any thing on scans sit indicates the contents of the order, still no response can anyone from Scan Help?

  2. #2
    mutantbass head Lee H's Avatar
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    Right. What usually happens is if she's got the confirmation of acceptance from V12 and sent the paperwork back to them they will then process the order and send an email stating that this been has sent for funding.

    Once we get the funding, the order which is currently held on the secure server (this is why the website does not show it on the online account) will be released and then raised on the internal systems, and this is when the email notifications from us will start to appear.

    I hope this information helps

  3. #3
    Moderator DavidM's Avatar
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    The message that I suspect was from your mother was replied to yesterday, but I've resent this for you.

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