Results 1 to 7 of 7

Thread: RMA/Warranty Question

  1. #1
    Registered+
    Join Date
    Jun 2005
    Posts
    37
    Thanks
    0
    Thanked
    0 times in 0 posts

    RMA/Warranty Question

    A few days ago my PC stopped booting up from being normal before that. Anyway, I took out all the components and tried them individually with the CPU and RAM only and it turns out the graphics card has somehow decided to end it's life early.

    I bought the item on November 15th 2005 which is close to a year - would I be affected at all by going over the milestone, as I flagged the problem to Scan yesterday?

    Not had a reply as yet though don't expect to until Monday, but because the card was one of the rare 7800 GTX 512's (XFX XXX) and cost a staggering 525 quid I fear that I won't get as good a deal as someone who bought a cheaper, more readily available card.

    Any thoughts?

  2. #2
    DILLIGAF GoNz0's Avatar
    Join Date
    Jun 2006
    Location
    Derby
    Posts
    10,872
    Thanks
    632
    Thanked
    1,192 times in 945 posts
    • GoNz0's system
      • Motherboard:
      • Asus Rampage V Extreme
      • CPU:
      • i7 something X99 based
      • Memory:
      • 16gb GSkill
      • Storage:
      • 4 SSD's + WD Red
      • Graphics card(s):
      • GTX980 Strix WC
      • PSU:
      • Enermax Galaxy 1250 (9 years and counting)
      • Case:
      • Corsair 900D
      • Operating System:
      • win10 64bit
      • Monitor(s):
      • Dell 24"
      • Internet:
      • 220mb Cable
    your well past the stage where you could ask for refund, they are obliged to send out the same card again or better than if they couldnt supply the same card to you. at the end of the day you cant expect a £525 card in return as you well know they cost a lot less now, it wont cost anything to RMA via scan due to there pickup service.
    you could email XFX and see what they would do about it, who knows if they dont stock them now you may get a 7900GTX XXX to replace it, or a 7950 if your lucky, its pot luck though and your at the mercy of there supply room.
    i dare say all scan would do in the event they dont stock them (they dont) is RMA it back to XFX for you and then forward on whatever they send back.

    always hurts when you buy something, then it drops 20% the week after

  3. #3
    dbh
    dbh is offline
    Senior Member
    Join Date
    Nov 2005
    Location
    London
    Posts
    925
    Thanks
    301
    Thanked
    35 times in 32 posts
    • dbh's system
      • Motherboard:
      • Asus P5Q Deluxe
      • CPU:
      • Intel Quad Core Q6600 G0
      • Memory:
      • 8GB (4x2GB) PC-6400 DDR2-800 G.Skill 4-4-4-12
      • Storage:
      • 640GB Western Digital WD6400AAKS
      • Graphics card(s):
      • 512MB Sapphire HD4850
      • PSU:
      • Corsair HX520w
      • Case:
      • Antec P182
      • Monitor(s):
      • Panasonic Viera TX37LZD800 1080p LCD TV + Sony 19" SDM-X93
    would the same apply for me as well then? The SATA HDD I got that was corrupting my windows upon install is definately furbared, my friend tested it in a system test rig and it failed as well.

    Put a different SATA HDD in the machine today in the shop and it began to install windows fine but after the install it rebooted and wouldn't finish so now atm its being looked into. I guess I got struck bad on two accounts. Dodgy HDD and incompatible RAM.

    Scan should be able to do a pick-up service for me as well I hope? I intend to flag both those parts either tomorrow or monday, after I get the PC sorted out.

  4. #4
    Lover & Fighter Blitzen's Avatar
    Join Date
    Oct 2006
    Location
    Between Your Mum & Sister
    Posts
    6,310
    Thanks
    539
    Thanked
    382 times in 300 posts
    • Blitzen's system
      • Motherboard:
      • ABIT iX38 QuadGT
      • CPU:
      • Intel Quad Q6600 @ 3.6Ghz : 30 Degrees Idle - 41-46 Degrees Load
      • Memory:
      • 4 x 1GB OCZ Platinum PC6400 @ 4-4-4-12
      • Storage:
      • 2 x 500GB Samsung Spinpoints - RAID 0
      • Graphics card(s):
      • GTX 285
      • PSU:
      • Enermax MODU 82+ 625W
      • Case:
      • Antec Nine Hundred
      • Operating System:
      • Windows 7 Ultimate 64Bit
      • Monitor(s):
      • Viewsonic Q22wb 22" Widescreen - 5ms
      • Internet:
      • O2 premium @ 17mb
    I seriously doubt SCAN would do a 'pick-up' as i dont think ANY UK companies do.

    Also, for the other poster, there is NO WAY you will get £525 back.
    The i would think, would be replaced or repaired as you are well outside the 28 day like-for-like warranty.

    If they cant achieve that i would imagine you will get a partial refund with depreciative value.

  5. #5
    dbh
    dbh is offline
    Senior Member
    Join Date
    Nov 2005
    Location
    London
    Posts
    925
    Thanks
    301
    Thanked
    35 times in 32 posts
    • dbh's system
      • Motherboard:
      • Asus P5Q Deluxe
      • CPU:
      • Intel Quad Core Q6600 G0
      • Memory:
      • 8GB (4x2GB) PC-6400 DDR2-800 G.Skill 4-4-4-12
      • Storage:
      • 640GB Western Digital WD6400AAKS
      • Graphics card(s):
      • 512MB Sapphire HD4850
      • PSU:
      • Corsair HX520w
      • Case:
      • Antec P182
      • Monitor(s):
      • Panasonic Viera TX37LZD800 1080p LCD TV + Sony 19" SDM-X93
    Well I hope they do and FYI Special-Tech do pick up if your RMA order is too heavy/costs too much to post.

  6. #6
    DILLIGAF GoNz0's Avatar
    Join Date
    Jun 2006
    Location
    Derby
    Posts
    10,872
    Thanks
    632
    Thanked
    1,192 times in 945 posts
    • GoNz0's system
      • Motherboard:
      • Asus Rampage V Extreme
      • CPU:
      • i7 something X99 based
      • Memory:
      • 16gb GSkill
      • Storage:
      • 4 SSD's + WD Red
      • Graphics card(s):
      • GTX980 Strix WC
      • PSU:
      • Enermax Galaxy 1250 (9 years and counting)
      • Case:
      • Corsair 900D
      • Operating System:
      • win10 64bit
      • Monitor(s):
      • Dell 24"
      • Internet:
      • 220mb Cable
    scan do pickup, city-link come round and collect the item from you on scans behalf, i have used that service twice now

  7. #7
    Registered+
    Join Date
    Jun 2005
    Posts
    37
    Thanks
    0
    Thanked
    0 times in 0 posts
    I never really expected to get every penny back for my purchase. I wouldn't like to think though that I might have to wait many weeks if it's sent off to XFX for repair due to the rarity of the product even with XFX!

    I do hope that there will be a sensible outcome for this however and will await their reply

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Similar Threads

  1. Personal Question game.....
    By Kitty in forum General Discussion
    Replies: 394
    Last Post: 29-01-2006, 11:50 AM
  2. Replies: 6
    Last Post: 21-10-2005, 08:50 AM
  3. Quick Question: PSU's with 1x120mm fan question
    By philyau in forum PC Hardware and Components
    Replies: 10
    Last Post: 05-09-2005, 02:30 PM
  4. The 78th Annual Hexus Quiz!
    By Stewart in forum General Discussion
    Replies: 19
    Last Post: 23-01-2005, 02:05 PM
  5. What is Question Time
    By Saracen in forum Question Time
    Replies: 0
    Last Post: 12-08-2003, 05:50 PM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •