RMA's

[Agent]

Not quite sure whats happening guys with either RMA's ?

Thanks for any help.

[wesleyaldred]

I can confirm the Motherboard is being refunded and the graphics card is being returned to you FOC.

[Agent]

Wesley

I dropped you a PM asking what FOC stood for but didn’t get any reply. Its only today that ive had dispatch emails that has meant me re-checking over them.

I have one saying (17th)

“RMA Number: xxxxxx
Name: xxxxxxxxxx

Current status of your RMA: Rejected”

Then on the 24th of this month

“RMA Number: xxxxxx
Name: xxxxxxxxxx

Current status of your RMA: Completed”

Then dispatch emails (which i assume is for the above).

I am utterly confused!

This is for the graphics card, not the motherboard.

Why would the graphics card be rejected?
There is photographic proof of the fault at http://www.adrian-gurney.com/gallery...?g2_itemId=453 , along with a video of the faults in action. If I remember correctly, I included the link to these photos and the video in my RMA emails to you.

Thanks for any help.

[wesleyaldred]

Agent,

The graphics card is not rejected, it is being returned to you FOC (free of charge) as it was tested NFF and the motherboard which was rejected but then later sorted is being refunded.

Wesley

[Agent]

Agent,

The graphics card is not rejected, it is being returned to you FOC (free of charge) as it was tested NFF....

Wesley

Yet the pictures (and video) i have taken show otherwise. The issue happened on several PC's.....
Ill see what happens when it arrives back tomrrow.

[Agent]

Got it this morning.
Have tested it on 3 systems with no shared parts. Used numerious different drivers - same issue.

Aswell as the video of 3dmark i posted above screwing up, and the photos, here is a few other videos of various games, showing the issues.
3D mark doesnt show that many errors untill the end credits sceen, although a few textures throughout are messed up if you look close enough.

http://www.adrian-gurney.com/scan/

Sorry about the camera work - i had no one to hold it while i moved the mouse. All movies are standard divx6 - nothing fancy, should open in most things.

[wesleyaldred]

Agent,

Had a quick word with Pands our Techie on here, he would like me to RMA this again for him to do some testing with, is this going to be ok with you.

Wesley

[pands@scan]

If theres a fault, ill find it (rocky music in head)

[Agent]

Thats fine lads
Although i have major internet problems at the moment so Email is probably best.
I got a moan at from the bloke im buildng the machine for, so ive had to go out and buy a new card now. Blinkin XFX ! *slap*

[Agent]

Do i need to submit a new ticket ? - not heard anything yet.

Cheers

[wesleyaldred]

Agent,

Please PM me the previous RMA and I will issue a new RMA for you, our system is down at the moment at least the parts we need to RMA something are, so I will action as soon as i can for you.