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Hi, a question to all Scan customers regarding City Links Next day delivery.. How oftern do you actually receive your item next day because most of the orders I've placed recently well selecting next day from scan and also competitors who also use city link have dispatched on the day its ment to be delivered.. Meaning I get it at least a day later then predicted.. . Whos fault is this? Scan or City Link?
Just seems next day no longer means next day.. :(
i've noticed this as well, its not isolated to one e-tailer it seems to be City Link thats the problem. It can be very frustrating when you take the day off work to take delivery :undecided
You'll find that most (over 90% plus) of orders are despatched either on the estimated date, or ahead of it (unless a later one is requested) from ourselves.
I find that hard to believe considering my last 4 orders have all been despatched late...But maybe im just that unlucky..Quote:
Originally Posted by DavidM
Drop one of my colleauges a PM if you've had issues (sorry my PMs out of action) and we'll look into any issues you've had.
Next day delivery is only guaranteed from the point of despatch and as David says between 92 - 94% of orders have met their estimated despatch date, which I personally think is excellent especially at this time of year.
Hats off to the Pickers and Packers
http://www.scan.co.uk/delivery/
damn so many of us seem to fall into that 6%, maybe a couple more staff and you could resolve this new issue that i keep seeing pop up. its almost like you expanded without taking on more staff :)
xmas is coming, i hope you can cope !
While my dispatch is often a day later than hoped (or more if stock problems), the delivery from dispatch has always been next day. That's 100% of 7 completed orders so far.
Aside from stock problems and one location mix up, the dispatch estimates have been accurate, if not as speedy as I'd like. The trick is to order on days in the middle of the week and get them in early in the day, then you've got the best chance of a same-day dispatch, but that is quite rare these days (scan are just busy :p).
GoNz0
That could be further from the truth to be honest
Don't forget order delayed because of stock issues also pays a part in this figure also :)
Obviously we strive to reach a 100%, however this is not always possible no matter how many staff you have.
not forgotten the can of red bull per day for the pickers have you ? :D
I think its Sales who need the Red Bull at the moment :-)
:mrgreen:
Preffer "Relentless" - the Coca Cola version :)
Quote:
Originally Posted by Paulm@scan
LOL i dont think me and redbull would be a good idea :lol:
You certainly don't need that :)
True carry on posting and you wont need wings to fly
:woowoo:
/love Redbull
/love Scan
/love Life
Well I contacted Chris and basically the excuse was they were very busy... ... I get that from every etailer when an order is delayed... imo if you can't guarantee next day don't offer it. ... At least then I could have opted for Saturday delivery but given how busy you claim to be that might not have made it either.. :undecided
The order wasnt even picked until around 11am today, so bascially seems like they took my money and put my order aside for the next day..
Incorrect:-
My PM actually explained things a little differently, which was quite in depth with valid reasons and not quite as blunt as " we were busy "
So I am not miss quoted I will post my exact PM, which I feel gives valid reasons why the original card ordered was unfortunately not allocated due to stock and why we were unable to despacth the amended card - Due to a " volume of orders "
We do not offer guaranteed next day delivery from the point of order but only from the point of despatch.Quote:
imo if you can't guarantee next day don't offer it
http://www.scan.co.uk/delivery/
Re: Next day ?
Our website didn't give you misleading information. I would like to assure you that our online stock levels are accurate and do reflect real-time the saleable stock levels on our database internally. However, it is possible for stock levels to diminish quickly if there is a huge demand for the same product at any one time. I will try to give you a scenario which should illustrate my point:
Our website shows “in stock” for an item which we have 5 saleable stock for, then 10 people order this product around the same time during the day. The orders all progress chronologically through our systems to the payment stage within a few hours, which is the stage where our database allocates stock or back order stock to invoices. The first 5 customers whose payment is successfully taken are allocated the 5 pieces of stock we have on the shelves and the other 5 would have stock allocated on a back order, in anticipation of new stock arriving in the building. These 5 customers would be emailed with a “delay notification” email later that evening, which will include a lead date for new stock to arrive in from our suppliers.
I would imagine that this type of scenario is the one which has caused the delay in your order. The stock indicators on the website are there purely as an indicator of what we have physically available at that moment in time. We give our customers correct information, to the highest degree of accuracy possible in such a fast paced and fluctuating environment where stock turnover during the day is massive. I would like to assure you that stock issues of this nature are rare although unfortunately a largely unavoidable hazard when dealing with such unpredictable sales demand. We certainly do not wish to provide inaccurate stock information or cause disappointments for any of our customers.
For your future reference, we are in fact completing a massive building project to our warehouse at the moment, which will also encompass large improvements to our stock system. We are aware of the problems that large scale distribution has brought as we have grown hugely over the last few years, and we are now investing time, effort and money into making improvements in the necessary areas. This is mainly based on staff and customer feedback, using particular examples of stock problems to identify the areas for improvement.
Due to a volume of orders unfortunately we were unable to ship the order last night for you. The order is due to ship tonight for delivery on Monday and next day delivery would only be guaranteed from the point of despatch.
I can only apologies for any inconvenience caused by the delay.
Regards"
Again we can only apologies for the delay to your order, we do always try and meet the estimated despatch dates and 90%+ of orders do.
Well I never said its exactly what you said chris, you gave allot of reasons why an order could be delayed but I confirmed you had plently if stock when I placed the order over the phone for the XFX 8800 GTX so stock levels are not an issue unless the scan representative gave me false information.
Well the first 3 paragraphs are to do with the first order which you limited stock for, that was changed and stock was confirmed over the phone..Quote:
Due to a volume of orders unfortunately we were unable to ship the order last night for you
The only part which applys really is ..
Quote:
For your future reference, we are in fact completing a massive building project to our warehouse at the moment, which will also encompass large improvements to our stock system. We are aware of the problems that large scale distribution has brought as we have grown hugely over the last few years, and we are now investing time, effort and money into making improvements in the necessary areas. This is mainly based on staff and customer feedback, using particular examples of stock problems to identify the areas for improvement.
Due to a volume of orders unfortunately we were unable to ship the order last night for you. The order is due to ship tonight for delivery on Monday and next day delivery would only be guaranteed from the point of despatch.
I can only apologies for any inconvenience caused by the delay.
I felt in was necessary to explain all of the issues experienced with the original stock isssue and the issue of the amended order not being shipped out.
I can now confirm the order has shipped out for delivery Monday for you.
I understand you are eager to receive the card as I would be to
ummm - Shall I buy a new system or the new 40" Sony LCD ?
:undecided
Anyway, thanks for replying so quickly.. More then most etailers will do.
I'm really going to have to avoid selecting next day with city link... every time I select them regardless of site I’m ordering from you can guarantee most orders will not get to me next day.. Probably not directly city links fault but there seems to be no urgency to get the orders to people next day when there selected... Should probably to changed to 1-2 working days..
If ever place an order which does not arrive next day from the point of despatch with Scan please contact me with the Invoice number so a late claim can be lodged
City Link do guarantee next day delivery from the point of despatch so please let me know if you are not receiving this service
Regards
order three or four times have never got it next day. always gives me the day after next day as the earliest..
Like I said I don't think it’s directly city links fault, city links next day seems to be very low priority for most retailers so there getting despatched later then the predicted dates.Quote:
Originally Posted by ChrisP
HoldenBurn1000 - the service is next day, from point of despatch.
This we understand but for next day its predicted delivery will been the following working day and despatch on the same day... if you going to take a whole day to despatch it maybe you should include that on your despatch system.. e.g. Next Day (Allow 1 working day handling time).. So in effect the predicted delivery date will but 2 working days not 1.Quote:
Originally Posted by DavidM
From the point of despatch means, the delivery WILL be delivered 24hrs after the order has physically been despatched from Scan. This is all City Link will guarantee and all Scan guarantee
Estimated despatch dates are exactly that and not guaranteed
Next day delivery from the point of ordering is not guaranteed by Scan or City Link.
" Once your order has reached Stage 4 of 4 and has been despatched to City link, they guarantee next working day delivery (unless you have a Saturday pre-12pm delivery booked) The delivery service booking will depend on what you have selected at the point of ordering. "
Shocky01
All 3 orders you have placed this year have been delivered next day from the point of despatch
I'm not just talking about Scan, its most retailers that use City Link Next Day.Quote:
Originally Posted by ChrisP
Your own despatch system gives the predicted date as the following day.. If you don't want us to complain change it to be more realistic.
All I can speak for is Scan
Which brings us back to the order I just placed which took you almost 24hours just to despatch which I think is disgusting.Quote:
Originally Posted by ChrisP
A 1 day delay is certainly not "disgusting", and let’s keep things in perspective
This is exactly the reason why we provide estimated despatch dates clearly confirmed in the 1st of a 4 stage confirmation e-mail tracking system.
92%+ despatch rate at this time of year (and I maybe obviously Biased ) excellent and a feat in its own. The pickers and packers stay up to 8pm despatch as many parcels as we can, Isolated problems here and there are an unavoidable consequence for any company dealing with such high volumes of deliveries.
I am sorry you feel this way, however you have not been misled at any time during the ordering process, you have been clearly updated at all points of the ordering process.
We are basically going around in circles I have already explained legitimate reasons why the order could not be despatched and can only apologise for any delay or inconvenience
Regards
Well I consider it disgusting compared to other retailers i've used.. Some even get them despatched within a few hours even when ordered late in the afternoon.
I rearly use Scan but orders do have a habit of going pear shaped when I do order here.. . my last order here was just a mess but for very different reasons.
some people are never hapy mr chris :(