Disappointing first order with Scan
I placed my first order with Scan on Saturday for bits to make a server, a £500+ order. As I wanted to build it ASAP I opted for the Q-collect service.
Before placing the order I phoned through to confirm that given all the items were in stock I would be able to collect the same day. Having placed the order at about 1:00pm, after waiting a while and receiving no emails regarding my order I phoned through to check the status and that I would definitely be able to collect that day. Customer services confirmed that this would still be possible and that I should receive the emails in about an hour to confirm that my order was ready to collect.
At 3:30pm I had still not received anything further than the initial email acknowledgement and was getting concerned about whether I could collect on Saturday. I phoned through again and was told that my order would be ready to collect if I came over and they would phone down to the warehouse to make sure. I drove over from Manchester and arrived at 4:15pm only to be told that my order wasn't ready and I would have to wait 20 minutes. At 4:55pm my order was finally ready and I was able to return home.
Or so I thought, because of the delays with my order, I left Scan at about the same time as everyone else left the Bolton game so eventually got back home at about 6:00pm. What I thought would be about a 1 1/2 hour round trip max turned out to be a 2 1/2 hour one.
I don't mind delays, inevitably things happen beyond a suppliers control. To be frequently given information which turns out to be false really annoys me though. I ended up wasting virtually my entire Saturday afternoon over this order. To be honest I am unlikely to use Scan again if this is an indication of the service provided.
