SCAN Delivery Costs have gone Crazy!!

[funnelhead]

What on earth has happened to scan delivery costs lately?? I Know most of us here at Hexus get free delivery (thankyou very much)... but when i order at work for work, obviously i use a business account and have to pay.

Yesterday i setup an order (8 memory sticks,3 gfx cards and 13 PSU's) and on a £200 order the Postage was .......£45 !!! And for that ridiculous sum of money we get......THREE DAY delivery! So ordering on Saturday it wouldnt come until Thursday. Needless to say my boss told me this was unacceptable and we cancelled the whole order at the last minute. Delivery costs being 25% of the order value is just mad, esp when its not even next day.

Obviously you have changed your system to increase delivery costs with a order weight value, but it seems totally disproportionate.....i noticed that adding each psu added £1.60 to the delivery cost, whilst adding the fifth one added an extra £5 - so adding 5 psu's to an order increased the delivery cost by £11...?

Please can you tell me whats going on as my boss simply wont allow me to order from scan at the moment with the delivery setup as it is...and that means dark times for me at work!

yours Hopefully


F




Ps - very good price on a 3.7 Kilowatt PSU here
http://www.scan.co.uk/Products/Produ...oductID=465740

[johnny02004976]

yeh i dont know whats happening at the moment, deliveries seem to take an age now

[Chris P]

Come on guys, you all know the reasons why the delivery times are a little longer at the moment (sticky), we have explained this many times.

funnelhead

If you can provide the LN numbers for the items you were ordering I can check the weight assigned to each product and reduce it if necessary, which in turn will reduce the carriage charge.

EDIT: We have not increased our delivery charges by any means, 13 PSU's would be a considerable weight and expensive with any courier, but if you can confirm the LN numbers I will check the carriage weights assigned to them for you.

Regards

[funnelhead]

Hi there ChrisP,
Thanks for replying so promptly, even on a sunday!
The LN number for the psu is LN8231 , but as i was trying to get the order done i tried a variety of psu's and they all had the similar results - heres the postage costs when buying the £6.99 psu's:

1 - 5.98
2 - 11.74 (!)
3 - 11.74
4 - 12.15
5 - 13.75
6 - 15.35
7 - 16.95
8 - 22.90 (!)
9 - 24.50
10 - 26.10

You can see theres 2 sudden jumps - so the 2nd & 8th psus ends up incurring a £5.75 / £5.95 shipping fee all by themselves!

Interestingly the 1000W enermax (LN15196) incurs an £11.74 del charge - just for one unit....then costs nothing for a second unit ... then 61p for a third unit....then rises £2.20 per psu. Again with the bizarre price spike - £6.55 this time.

1 - 11.74 (!)
2 - 11.74
3 - 12.35
4 - 14.55
5 - 16.75
6 - 23.30 (!!)
7 - 25.50
8 - 27.70
9 - 29.90
10 - 32.10

I know it looks like i am moaning , but im not, i just genuinely think you've made a mistake....be that in weighing or coding, and i didnt like having to order from ebuyer at work!
I DO hope that this is an errata, because these kind of costs make buying in bulk from you quite untenable.

F

ps - chrisp - i cant see any sticky about delivery delays? only on problems with out of stock orders. sorry if im missing something.

[Chris P]

I will look into this on Monday for you

Chris

[funnelhead]

Cool.

Mart


In response to your edit :

that 13 psu's would cost alot to deliver...yes i accept that they are heavy.

But to put your surcharge in context - ebuyer will ship one psu (std del) for £4.74. Twenty psus incurs only a £2.99 postage surcharge compared to your £5.95 + £36 surcharge. They probably are doing this at a loss.... but somewhere between their charge and yours i would accept as realistic. Large Mail order companies must get huuge discounts from couriers, and i think that you both use citilink. Now if it's simply Scans position that they are not really a bulk distributer , then thats fine and i can accept that and will just stick to using it for personal orders.

Yours faithfully

Mart

[drunkenmaster]

generally speaking, for instance taking royal mail prices. one psu might fit into the 2kg delivery price, this would be fairly cheap, as soon as you go over 2kg you get stupid stupid price increase so anywhere from 2kg up to 10kg doesn't cost a hugely different amount. but there are weight limits, as soon as you hit weight limit on one parcel the other psu's must go in a new parcel, another box = another price hike for a new parcel.

enermax1000w is likely to weight alot more than the psu's you're ordering, based on £200 for 13 psu's and other stuff i'd assume the psu's are low wattage and small. the 1000w enermax could break that 2kg limit straight away meaning an expensive delivery straight off, but not much increase in cost, then the bigger jump for the enermax psu's for 2nd parcel would indicate higher insurance costs as standard insurance is £500 (or maybe 1k now) and that many enermax's would most likely need higher cover.

is anywhere else cheaper?

checked prices on enermax's on another site, they hit £24 on the 4th unit, with a large jump from 12ish to 24 on the 4th probo meaning 2nd parcel. only one site seems insanely good with delivery prices anymore. afaik internet sites don't make much on delivery, 13 psu's and the rest for £25 seems entirely and utterly reasonable to me. you're getting a lot of low value items with likely very very little mark up on them so if they made a loss on delivery it might make the whole order a loss, making it worthless.


meh, way to much coke today(the legal kind) and i can't sleep so randomly posting on forums


think scan are citylink, £7.70 for a 5kg pack but they have to fit in a certainly sized pack which maybe one or two of your small psu's could fit in. the enermax would have to go in a box and thats a flat £11.60 up to 10kg +0.5p per kg after, so the 2nd enermax should fit in fine same box within 10kg limit hence it appearing free. then boxes have weight limits, you can't just limitlessly add 0.5p on per kg. there has to be a sensible limit and way to pack things and thats to be commended. those are all ex vat prices aswell so it seems, with citylink doing £7.70 ex vat cheapest option that well, they either get a small discount or they are offering delivery at a slight loss at every option so you're not getting screwed here at all.

[Chris P]

funnelhead

I have checked the carriage weight for these items, which is correct therefore the carriage charge quoted using City Link as a courier is also correct.

Carriage charges are based on weight and all Scan delivery’s are via City Link. We have looked into the possibility of using Royal Mail, however with negatives far outweigh the benefits. If you have a quick search you should be able to find a few threads regarding this subject to explain this further in detail.

We do check our carriage charges and have found them to be competitive when comparing to other UK retailers also using City Link as a courier

Please PM me if you have any further queries

Regards

[IAmATeaf]

The pricing spikes as you call them seem quite logical to me in that you're at the mercy of the courier as to how they band and increase prices by band weight.
Also the price of the item shouldn't really facto as it's the weight that's the key critical factor that's dictating the postage costs.

In terms of Ebuyers versus Scan, maybe as a bigger company they have got a better deal, think Ebuyers use City-Link too from what I recall.

[DavidM]

And most of you don't pay carriage anyway

[IAmATeaf]

And most of you don't pay carriage anyway

I think even I would feel guilty of ordering 13 £11 PSUs and expecting Scan to deliver it for free

[Dreaming]

I would have made two orders, one for 6 and one for 7, you still get your 13 but it's around £30 instead of £45.

It does seem a bit pricey to me, but I guess 13 PSUs isn't a typical order

[DavidM]

Nothing strange about it - just that too much weight pushes the order into a higher weight/cost bracket.