Free delivery ?

[Stephen B]

been trying since yesterday evening to upgrade my Scan account with the free postage offer in here,

also tried P.M.-ing potential solvers to my problem but I am still here trying to source a nice Sugo for my pentium-m system

can anyone help resolve this as I ideally want case delivered for Saturday, seems a shame to be forced to go to a competitor

thanks in advance

[Stephen B]

wow, zero responses, not even a mail to suggest I'm not elible perhaps, oh well following order going elsewhere at noon today

Sugo SG-01
iMon
Shuttle DVDRW

[cheechy]

Stephen - give them a chance. You posted after 10pm last night.

Ultimately the only guys that can really help are Scan and you might not get a reply until business hours this morning.

[Chris P]

Yes thats right we are only open to 5.30 mate, give us a chance! we have to sleep sometime

PM "Neil" with your real name and Post Code and he will resolve this issue for you

Regards

[Robert]

been trying since yesterday evening to upgrade my Scan account with the free postage offer in here,

also tried P.M.-ing potential solvers to my problem but I am still here trying to source a nice Sugo for my pentium-m system

can anyone help resolve this as I ideally want case delivered for Saturday, seems a shame to be forced to go to a competitor

thanks in advance

Who would also charge delivery

[DavidM]

Could you PM me the details please? and details of the problem.

[Stephen B]

my 1st pm was 2 days ago actually, but I'll send again, there seemed to be an error confirming my Hexus account [ I put correct user ID xxxx in AFAIK]

cheers

[Chris P]

Please can you confirm who the PM was sent to?, so I can chase why this wasnt replied to sooner?

Rgds

[DavidM]

I've got the details and am looking into it.. will drop you a pm when i've got more info.

[TeleFragX]

I'm not usually the person to do this but: Scan work very dam hard all day long doing what other companys do not do - and thats high end customer support - making ever customer feel as if it were they first! But they don't stay open 24/7. Be patient and I'm sure it will turn out ok in the end. Remember this free delivery is a bonus if nothing else and remember to use it on orders £20 or over so they at least earn some profit.

TBH I have the latest copy of CustomPC with a big fat ad on the back that says:

1st rule... for a satisfied customer make... 1+1=5 give 'em more than they ask for, the best...
specs, price, customer support, tech support, returns.

I agree with that advert!

[DavidM]

PM Sent - I think I've possibly sorted .. just need to check something.

[Stephen B]

all sorted now, cheers Dave

need to find an Imon somewhere else tho

[DavidM]

Imon?

(/me quickly googles....)

Ah yes, looks like a clever gadget - and I'm sure that it's something we've been looking into getting...

[Stephen B]

well what a waste of time this has been

finally get my free delivery account sorted, place order yesterday , get 2 subsequent mails stating progress of order and looking forward to a Friday delivery, come home tonight to see a mail saying both items out of stock and estimated "LEAD TIME" 25-05-06

so no build this weekend, too late to order elsewhere and my money probaly tied up waiting for a refund if I now decide to cancel.

any reason[s] why I shouldn't be less than impressed ???

[Robert]

C'est La Vie

No need to get annoyed mate, it won't solve anything quicker

[Stephen B]

C'est La Vie

No need to get annoyed mate, it won't solve anything quicker

Indeed, just giving Scan a chance to explain why their stock sytem is so poor [both items remember out of stock, although showing stock on website]

And if they in any way can salvage the situation before I decide whether to leave my order intact or look elsewhere.

I was originally looking for a black unit but that was showing out of stock, based upon the failure of the stock system, maybe there is indeed a black one and a black DVDRW, but I can use an alternative drive at my abode if necessary

I seriously doubt many people would have been as restrained as per my previous post in my situation.