Returns Problem

[pands@scan]

Hey,

I personally tested your equipment originally finding your hardware to have no fault

Yes...its not overly difficult to test for a fault of PUND within 15 minutes....anyone who has the sligtest knowledge knows it only takes 60 seconds to connect components to a board..

To put clear, yes i tested NFF BUT had never been informed by yourself that this was intermittant...the psu is clearly not dead as your system does post using it although now we have found out this is intermittent

I am about to test prior your hardware with the new psu..ill let u know the results

[Mark@SCAN]

i am sorry my only aim is so other users know what scan is upto. The words of scan staff are buzzing in my brains as i told them to look into that matter and Expedite the situtation, they said they cant do that as it would not be fair for the other clients, it would be like jumping a queue. So i dont want to do that, i want to wait as a normal customer would.

fi3nd,

I spoke to you at length yesterday prior to you dealing with Phil who is my supervisor.

At the time of our conversation i explained the goods had been booked in for a re-test however it would be unfair of me to have them tested before anybody else who had returned goods in the meantime. Above you suggest that you want to wait as a normal customer however this is quite contradictory to the conversation we had yesterday where you demanded the goods be tested there and then. It was at this time the call was escalated to my supervisor Phil who tested the goods himself.

[Philipp]

why is it that i called 1 hour ago and you colleague said you didnt want to talk to me. and for a future notice if you want to communicate with me call me.

1 Hour ago i was on my dinner so that would be right..........

I have no need to communicate with you, yesterday we agreed a course of action and this hasn’t changed......

I’m merely replying to your post.

[fi3nd]

why is it, it just took you 15 mins to test the system and why is it i was first in the queue? when i asked for a retest i was asked to wait 2-3 days.. CLEARLY the unit was NOT tested. and the PSU is not intermittant. 100% its NOT and if it is, please send the faulty PSU back for me to check. Again Contradiction to your statement "I am about to test prior your hardware with the new psu..ill let u know the results"- Phil all ready did that ACCORDING to him. so why do it.. clearly the instructiosn give to the telephone advisor were not followed.

Hey,

I personally tested your equipment originally finding your hardware to have no fault

Yes...its not overly difficult to test for a fault of PUND within 15 minutes....anyone who has the sligtest knowledge knows it only takes 60 seconds to connect components to a board..

To put clear, yes i tested NFF BUT had never been informed by yourself that this was intermittant...the psu is clearly not dead as your system does post using it although now we have found out this is intermittent

I am about to test prior your hardware with the new psu..ill let u know the results

[fi3nd]

1 Hour ago i was on my dinner so that would be right..........

I have no need to communicate with you, yesterday we agreed a course of action and this hasn’t changed......

I’m merely replying to your post.

LOL dude i had to call you twice to make you understand there were more problems. BUT again no one cared to read the notes on the system.. psu wasnt the only problem.. note to other users if i had not called phil and explained him to check the rest of the parts i would have recieved the faulty parts again with a new PSU and i would have to wait into another queue to get things resolved. Phil please go and read the notes on the system.

[fi3nd]

Fiend,

I spoke to you at length yesterday; I performed the retest on the goods as per your request and found that the PSU was causing the system not to post however this was an intermittent fault,

Your original fault report stated that the board powered but didn’t display when the engineer first tested the goods and the whole system posted what else was he to do……… there was no mention from you that it was a intermittent problem,

I then called your office and apologised as the PSU was faulty and it would be replaced you then informed me that you believed there was a problem with the CPU idling at 90 degrees I informed you that we would retest the goods and the new PSU for this issue before sending the goods back to yourself,

I NEVER informed you that the goods would be dispatched today simply because that it outside of my control, I did however inform you that the testing of your replacement goods will be carried out today and I will do by best to ensure this is carried out,

On a personal note I don’t appreciate being called a liar for trying to help you,

I will ensure that your goods are retested today and try to have them dispatched to yourself as soon as possible.

Best Regards

AGAIN AND AGAIN

"I then called your office and apologised as the PSU was faulty and it would be replaced you then informed me that you believed there was a problem with the CPU idling at 90 degrees I informed you that we would retest the goods and the new PSU for this issue before sending the goods back to yourself" you called my office and i was not there I CALLED YOU BACK AND TOLD YOU NOT TO DISPATCH THE ITEMS AND THEY ARE FAULT AND NEED TO BE CHECKED. I have email stating the goods were being sent. ITS ME WHO TOLD YOU to read the notes on the system.

[Bobster]

what makes you think you have priority over everyone else?

[-ccuk-]

why is it, it just took you 15 mins to test the system and why is it i was first in the queue? when i asked for a retest i was asked to wait 2-3 days.. CLEARLY the unit was NOT tested. and the PSU is not intermittant. 100% its NOT and if it is, please send the faulty PSU back for me to check. Again Contradiction to your statement "I am about to test prior your hardware with the new psu..ill let u know the results"- Phil all ready did that ACCORDING to him. so why do it.. clearly the instructiosn give to the telephone advisor were not followed.

LOL dude i had to call you twice to make you understand there were more problems. BUT again no one cared to read the notes on the system.. psu wasnt the only problem.. note to other users if i had not called phil and explained him to check the rest of the parts i would have recieved the faulty parts again with a new PSU and i would have to wait into another queue to get things resolved. Phil please go and read the notes on the system.

AGAIN AND AGAIN

"I then called your office and apologised as the PSU was faulty and it would be replaced you then informed me that you believed there was a problem with the CPU idling at 90 degrees I informed you that we would retest the goods and the new PSU for this issue before sending the goods back to yourself" you called my office and i was not there I CALLED YOU BACK AND TOLD YOU NOT TO DISPATCH THE ITEMS AND THEY ARE FAULT AND NEED TO BE CHECKED. I have email stating the goods were being sent. ITS ME WHO TOLD YOU to read the notes on the system.

Jeeees.... will you be quiet. You are damned irritating. Some people have real problems on here, not your wingy moaning problems.

I can test a system in 60 secs, I can test a PSU in LESS with a loaded tester!

It has taken me 5 collection attempts to get my drive back to Scan, but you haven't seen me posting on here like a raging 2 year old!

If you calm down and are more polite, people may be more willing to help you.

[Blitzen]

LOL dude i had to call you twice to make you understand there were more problems. BUT again no one cared to read the notes on the system.. psu wasnt the only problem.. note to other users if i had not called phil and explained him to check the rest of the parts i would have recieved the faulty parts again with a new PSU and i would have to wait into another queue to get things resolved. Phil please go and read the notes on the system.

None so deaf as those that do not listen!!!!

Its suprising how much help you can get if you ask rather than demand!!
When you grow up you may come to realise this.

[Disturbedguy]

Lmao at fiend you really need to calm, your calling Scan a scam yet look at how many satisfied customers they have?

Things happen, like faulty PSU's. And if you were so adiment that the PSU did not have an intermitent problem why not state that on the return.

Demanding stuff wont get you anywhere, infact it will just get you banned from these forums.

Scan imo are a great company and do there best to help every customer, even those that moan like 2 years old that have lost the dummy.

Jesus man give the guys a chance, you not the only person out there that returns stuff to them.

Ive just had 800 quid worth of computer parts delivered, ive not been able to test them yet but I'm sure that if I had a problem and had to send something back that they could help.

Maybe you were put first in the que this time to get rid of you because all you bloody do is moan when you dont get your own way!

Shut it and let Scan do there job, as said above Scan are here FREE so their customers get the best possible sport, not to put up with insulting people like you.