Hi guys, could do with alittle help here
Basicly took a motherboard into the shop for a RMA as i thought it was faulty, when giving them the motherboard i gave my details etc and they issued a RMA saying that they would contact me regarding it within the next few days that was Jan 11th.. now before going any further i have to stress that im a busy guy! week days im at work and weekends im looking after my kids without a car i have no free time to travel 40 miles to the shop..
so feb 3rd (again i was busy) no contact from Eclipse so i send an email asking about the RMA status, he tells me the motherboard is working and i should come and collect.. i send an email back saying that i would prefer for them to delivery and to send me details about how i pay? no email back.....!!
March date unkown i email them again asking about the RMA again no reply???
Today i get my first slight holiday half a day, so decide to go over and get the motherboard only to find they have put it in the bin?
I asked the guy why wasn't i contacted before to inform me and he said that they didn't have my contact details, on all paper work they gave me it didn't state that this would happen giving me a warning nor in the t&c instore. when i asked why my contact details wasn't attached the the RMA number he response was #1 The employee that sorted the RMA has been sacked #2 At "busy" times they may not take contact details and this is the manager speaking i asked should the contact details be taken at all times he replied yes??
he asked if i had proof of the emails (which i haven't, lost in a computer crash) i asked if he had emails saved that i sent he printed off 1 email from me and there response, "my first email" they hadn't apparently recieved the email with me asking for it to be delivered.. go figure
How do i stand on all this? i know it has been some months but they should have contacted me regarding it?