Camera RMA from Pixmania

[badermans]

Girlfriend ordered a pentax digital camera from pixmania. It took over one week to come and was delivered to the wrong address. Once the camera arrived it was faulty (half the screen was corrupt).

When she found out she tried to contact them via e-mail and phone calls. No reply, so she followed the websites advised and sent back the camera to them, with the correct form attached. This was back in December, just before new years.

Since then no reply from them what so ever. Royal mail said pixmaina had received the camera some time in the first week in January.

What should she/we do about it?

BTW the company is based in France.

[sanchezxxx]

They have a centre in Fulham, not sure if you will be able to find someone there to help?

[badermans]

Were abouts in Fulham is it? As i live not to far from there.

[dannyboy83]

Strange, I've had nothing but graet service from Pixmania - bought 2 cameras and 2 ipods from them over the years. HAving said that, I've never had to RMA. Do they not instruct you to get the camera fixed under warranty?

When My Casio lens got jammed, I had to send it to the UK Casio centre and got a free repair.

[fredered]

with retailers that can be bad with rma it is often easier to send it straight to the manufaturer, but the rtailer can not insist you do, certainly not in the first 6 months

[dannyboy83]

u get any luck with the RMA?

[Spud1]

pixmania...a website that struck fear into my heart on christmas day this year when I opened my present from my parents. They had bought me a nice digi cam which I was so pleased about, until a few facts came to light.

A) The camera was faulty, it had a stuck pixel on the ccd (not the lcd display). Fair enough, stuff happens, pretty pissed off as its christmas day and all my pictures have a white dot on them but hey, I have image editing software to deal with that.

B) The camera turned out to be a 'grey' import from japan..meaning the warrently was void..grrr is my thought here, but I figure we can RMA it and get it swapped out.

C) I speak to my parents, and discover that Dad bought it off pixmania...at this point I know i'm never going to get a replacement before I leave england to come back to switzerland - reading the pixmania RMA policy it's stupid, and the process takes OVER A MONTH ffs, involving shipping to france and back. I rememberd a few posts on hexus too about them, without many good things to say.

Anyway we solved the problem in the end, found a shop in my town that had this particular model in shop and took it to them (Argos as it happens). No reciept or anythign but they did a direct swap for us Christmas is the best time for this kind of thing, as lots of people get duplicate presents etc so lot's of retailers will do exchanges.

So we never had to try our luck with pixmania, but be advised that it can take over a month for them to return stuff, (according to their website t+cs) but then you say its been since december..next step is to try their fulham depot but I don't think you will get much luck there (address is on their website)

Next stop would be trading standards? Or email them mentioning that you are going to go to trading standards if you do not hear back from them in a reasonable time (5 working days is more than reasonable). That should jolt them into action