Page 1 of 5 1234 ... LastLast
Results 1 to 16 of 72

Thread: Are Aria.co.uk always this bad?

  1. #1
    Senior Member
    Join Date
    Aug 2003
    Posts
    213
    Thanks
    13
    Thanked
    7 times in 6 posts

    Are Aria.co.uk always this bad?

    I placed an order on Sunday (28/01).

    One item was listed as out of stock at the time, but like it says on their website somebody will contact you and adjust the order accordingly.

    Come Tuesday I send off a support request because I've had no contact. It's now Friday and my earlier attempt at contacting them went ignored, so I've sent an e-mail.

    But they sure as heck didn't forget to bill my credit-card as soon as the order was sent.

    If only Scan had the part in I wanted.

    Update: Order still not arrived, fourteen working days later, and customer support contacted me once telling me "I will put your order on a priority list and we will aim to get it sent before this weekend", well the weekend has come and gone, so more empty promises.

    Avoid Aria at all costs.
    Last edited by norm; 15-02-2007 at 06:50 PM.

  2. #2
    Almost in control. autopilot's Avatar
    Join Date
    Dec 2004
    Location
    Region 2
    Posts
    4,071
    Thanks
    51
    Thanked
    12 times in 11 posts
    I have only ever ordered one thing from them, which was a TFT monitor about 3-4 years back. It came quickly but was DOA. The were very quick to sort it, in fact i have a new one before i even returned the old one. But times change i guess, although in all fairness i have not heard many bad things about them.

  3. #3
    Anthropomorphic Personification shaithis's Avatar
    Join Date
    Apr 2004
    Location
    The Last Aerie
    Posts
    10,856
    Thanks
    645
    Thanked
    872 times in 736 posts
    • shaithis's system
      • Motherboard:
      • Asus P8Z77 WS
      • CPU:
      • i7 3770k @ 4.5GHz
      • Memory:
      • 32GB HyperX 1866
      • Storage:
      • Lots!
      • Graphics card(s):
      • Sapphire Fury X
      • PSU:
      • Corsair HX850
      • Case:
      • Corsair 600T (White)
      • Operating System:
      • Windows 10 x64
      • Monitor(s):
      • 2 x Dell 3007
      • Internet:
      • Zen 80Mb Fibre
    Aria aren't too bad, I've use them a number of times in the past and they have always been pleasant to deal with and delivered on time. In fact, I ordered the current DDR2 RAM I have from them

    I do call them when there's a problem though and to put things in contrast, scan have annoyed me 3 times in the last 6 weeks, to the point where I doubt I'll be ordering much from them again even after happily spending thousands with them.

    Everyone gets bad experiences, no matter who you order from. The important thing though is that they are a reputable company and won't run off with your money.
    Main PC: Asus Rampage IV Extreme / 3960X@4.5GHz / Antec H1200 Pro / 32GB DDR3-1866 Quad Channel / Sapphire Fury X / Areca 1680 / 850W EVGA SuperNOVA Gold 2 / Corsair 600T / 2x Dell 3007 / 4 x 250GB SSD + 2 x 80GB SSD / 4 x 1TB HDD (RAID 10) / Windows 10 Pro, Yosemite & Ubuntu
    HTPC: AsRock Z77 Pro 4 / 3770K@4.2GHz / 24GB / GTX 1080 / SST-LC20 / Antec TP-550 / Hisense 65k5510 4K TV / HTC Vive / 2 x 240GB SSD + 12TB HDD Space / Race Seat / Logitech G29 / Win 10 Pro
    HTPC2: Asus AM1I-A / 5150 / 4GB / Corsair Force 3 240GB / Silverstone SST-ML05B + ST30SF / Samsung UE60H6200 TV / Windows 10 Pro
    Spare/Loaner: Gigabyte EX58-UD5 / i950 / 12GB / HD7870 / Corsair 300R / Silverpower 700W modular
    NAS 1: HP N40L / 12GB ECC RAM / 2 x 3TB Arrays || NAS 2: Dell PowerEdge T110 II / 24GB ECC RAM / 2 x 3TB Hybrid arrays || Network:Buffalo WZR-1166DHP w/DD-WRT + HP ProCurve 1800-24G
    Laptop: Dell Precision 5510 Printer: HP CP1515n || Phone: Huawei P30 || Other: Samsung Galaxy Tab 4 Pro 10.1 CM14 / Playstation 4 + G29 + 2TB Hybrid drive

  4. #4
    Splash
    Guest
    Our survey says this

  5. #5
    HEXUS.bouncer Jonny's Avatar
    Join Date
    Apr 2005
    Location
    Gainsville, Rock City Uni: Newcastle
    Posts
    1,489
    Thanks
    0
    Thanked
    0 times in 0 posts
    I've only ordered from them once, but everything went super-smooth, and I love thier website design.

  6. #6
    S1L3NT danroyle's Avatar
    Join Date
    Aug 2006
    Location
    sussex
    Posts
    4,241
    Thanks
    145
    Thanked
    186 times in 153 posts
    • danroyle's system
      • Motherboard:
      • N/A
      • CPU:
      • Intel Core I7 4720HQ
      • Memory:
      • 8GB
      • Storage:
      • 128GB SSD +1tb HDD
      • Graphics card(s):
      • Geforce Gtx960m
      • PSU:
      • N/A
      • Case:
      • N/A
      • Operating System:
      • WINDOWS 10 64bit
      • Monitor(s):
      • 15.6" IPS
      • Internet:
      • BT Fibre
    i used to order quite alot from aria never had a single problem with them at all

  7. #7
    780 nanometres redlight's Avatar
    Join Date
    May 2005
    Location
    East Herts
    Posts
    859
    Thanks
    7
    Thanked
    26 times in 19 posts
    • redlight's system
      • Motherboard:
      • Abit QuadGT
      • CPU:
      • Core 2 Quad 6600@3.1
      • Memory:
      • 4GB Geil PC6400
      • Storage:
      • 2x250GB Samsung 400GB Seagate
      • Graphics card(s):
      • Leadtek 8800GTS 640MB
      • PSU:
      • Tagan 580w
      • Case:
      • Gigabyte Aurora
      • Monitor(s):
      • Fujitsu Siemens 22" + 42" plasma
      • Internet:
      • 2MB Tiscali
    Used them a fair bit never had a problem.

  8. #8
    Senior Member
    Join Date
    Sep 2004
    Location
    Caledonia
    Posts
    432
    Thanks
    1
    Thanked
    4 times in 4 posts
    My 1st and last order with them was for a £500 workstation, they failed to honour the deal, and proceeded to compound the issue by not being able to agree between themselves what the real problem was [i.e. was never in stock/seriously underpriced/was on its way etc etc]

    for the inconvenience they gave me a "free" memory stick, retail at the time less than a fiver [the 10 days my money was in their account was probaly worth as much]

    nuff said

    tbh no online e-tailer I have dealt with is perfect, and I am intolerant of poor service [if I fail my customer I will endeavour to put it right even if it means going the extra mile]. some are faster than others processing an order, some are poor at RMA and some dont keep accurate stock data. I can tolerate the poor RMA, as usually it is down to a faulty product and the e-tailer is merely a middle man trying to help the end user [i.e. not directly their fault], I am less tolerant of the latter as it reflects directly on the e-tailer.
    Last edited by Stephen B; 03-02-2007 at 11:20 AM.
    SG31G2 - E8600@4g - 4gig tracer - Raptor system for sale
    SX48P2-D - Q9650@3.6 - 8gig DDR3 - 128SSD - 9800GT
    Corsair 600T - DP67BG - I7 2600k - MSI GTX560Ti - C300 SSD - 2Tb WD - 16 gig ddr3


  9. #9
    Senior Member
    Join Date
    Mar 2005
    Location
    North East
    Posts
    400
    Thanks
    5
    Thanked
    12 times in 12 posts
    I've used Aria once, once was enough for me to learn not to use them again. The problem I had was that my order wasn't delivered, they charged me for next day delivery in the end it took a week and a day with the majority of that being because I couldn't get a hold of anybody at Aria who would chase my order for me.

    I started on the morning of the first day by sending them a message via the contact us section of their website, then in the afternoon of the same day, I sent them an e-mail since I'd not had a reply, just to make sure that they'd got a message from me.

    The next day I sent a further e-mail, and phoned them up. After a lengthy wait on hold, I eventually spoke to a customer support representitive, during the phone call I was lied to and promises were made that were not fulfilled. The day after I sent another e-mail and made a further phone call with a similar wait on hold to the first, but this time one of their customer support reps was willing to do something for me. To date I've not had a reply to any one of the messages or e-mails sent to Aria.

    They're cheap, which is good as long as your order is delivered correctly and works, otherwise you've got to deal with their customer support system which isn't in my experience.
    Last edited by KowShak; 03-02-2007 at 02:52 PM.

  10. #10
    not posting kempez's Avatar
    Join Date
    Aug 2005
    Location
    Basingstoke
    Posts
    3,204
    Thanks
    0
    Thanked
    0 times in 0 posts
    Used Aria a few times, not had a problem apart from a slightly delayed RMA (2weeks) but I got the refund through in the end so I was happy
    Check my project <<| Black3D |>>
    Quote Originally Posted by hexah
    Games are developed by teams of talented people and sometimes electronic arts

  11. #11
    Custom User Title
    Join Date
    Oct 2005
    Location
    Wirral UK
    Posts
    1,168
    Thanks
    10
    Thanked
    14 times in 14 posts
    • cougarslam's system
      • Motherboard:
      • Asus Maximus Formula SE (ROG)
      • CPU:
      • Core 2 Duo E6600 @ 3ghz
      • Memory:
      • 4gb Corsair DDR2
      • Storage:
      • 1TB
      • Graphics card(s):
      • BFG Nvidia 8800GT OC 512MB
      • PSU:
      • Corsair HX520
      • Case:
      • Zorro
      • Operating System:
      • Vista Business 32
      • Monitor(s):
      • 2 x 17" crt
      • Internet:
      • adsl max (entanet)
    i ordered a mini fridge, dvd player and mem card off them.

    mini fridge had a crack in it.

    dvd player didnt work

    mem card was ok.

    it took 3 months to rma the dvd player didnt bother with the firdge as i had to pay p + p.

    and they only replaced my dvd player when i repeatedly demanded a refund and said i had no need for it.

    they then sent me a replacement without telling me.

    as with most online pc firms their service shows when a part goes wrong.

  12. #12
    Flat cap, Whippets, Cave. Clunk's Avatar
    Join Date
    Jan 2006
    Posts
    11,056
    Thanks
    360
    Thanked
    725 times in 459 posts
    Quote Originally Posted by cougarslam View Post
    as with most online pc firms their service shows when a part goes wrong.
    Especially their own brand DVD players

  13. #13
    zed
    zed is offline
    Registered+
    Join Date
    Feb 2007
    Posts
    39
    Thanks
    0
    Thanked
    0 times in 0 posts
    No problems with delivery but could not get any support from them on driver issues with their own brand webcam

  14. #14
    Senior Member
    Join Date
    Nov 2004
    Posts
    661
    Thanks
    14
    Thanked
    49 times in 28 posts
    • Dingo's system
      • Motherboard:
      • Asus P8Z77-V LX
      • CPU:
      • 3570K
      • Memory:
      • 16GB Kingston HyperX Blue
      • Storage:
      • Corsair Force series 3 120GB
      • Graphics card(s):
      • MSI 6850 OC Edition
      • PSU:
      • Akasa Vodoo 550W
      • Case:
      • Akasa Eclipse
      • Operating System:
      • Windows 7
      • Monitor(s):
      • Dell U2412M
      • Internet:
      • Zen
    Used them once and it was a mistake I'll never repeat!!

  15. #15
    Senior Member
    Join Date
    Aug 2003
    Posts
    213
    Thanks
    13
    Thanked
    7 times in 6 posts
    They really are beginning to look like a joke.

    The email I sent advising them of the fact I had not received my order and all they do is process a refund for the out-of-stock item. No mention of when I can expect the order.

    I'll get onto the credit card company if I don't hear anything by the end of the week. I'm certainly not wasting my time phoning them.
    Last edited by norm; 06-02-2007 at 04:43 PM.

  16. #16
    Senior Member
    Join Date
    Aug 2003
    Posts
    213
    Thanks
    13
    Thanked
    7 times in 6 posts
    Woo 11th hit on Google already when searching 'aria.co.uk'

    http://www.google.com/search?q=aria....n&start=0&sa=N

    Edit: Hmm, now mysteriously disappeared. The doing of somebody at Hexus?

    Edit2: Hmm, nope, thread now back as showing as the 8th hit on Google. : )
    Last edited by norm; 11-02-2007 at 12:27 PM.

Page 1 of 5 1234 ... LastLast

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Similar Threads

  1. Ebuyer wasn't that bad
    By arthurleung in forum SHOPPING AND CLASSIFIEDS
    Replies: 11
    Last Post: 24-04-2007, 11:39 PM
  2. The Good And Bad!
    By Trippledence in forum General Discussion
    Replies: 10
    Last Post: 31-10-2005, 12:29 AM
  3. deep fried omelette..BAD idea..+more
    By Spud1 in forum Kitchen and Cooking
    Replies: 13
    Last Post: 08-10-2004, 07:53 PM
  4. SMART status - BAD?
    By RoGuE|SaBeR in forum PC Hardware and Components
    Replies: 8
    Last Post: 10-08-2003, 12:57 AM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •