News - Nokia speaks-out about N8 power problems

[HEXUS]

Apparently prompted by the HEXUS report, Nokia’s Niklas Savander has issued a video statement.

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[Brewster0101]

Sounds like a dying bear cornered, having one last growl before the curtains fall....

[chrestomanci]

Engine is the Nokia term for the primary circuit board of a phone. On most phones the display, keyboard and antennas plug into the engine via ribbon connectors, so what this basically translates as, that Nokia have had some quality control issues in their electronics factory.

The way I see it, Nokia can make this problem go away by admitting that there is a problem, and making sure affected users get their broken phones swamped for new ones ASAP, perhaps with a €30 store credit at their App store by way of apology.

Alternatively, Nokia can turn this into a huge problem, and further damage their reputation by pretending the problem does not exist or is very rare, and by maximising the hassle that affected users suffer by making them send their bricked phones away for a warranty repair and making them pay postage both ways for the privilege. They can further maximise the damage to Nokia's image by making the process take several weeks during which time the affected users will blog to anyone who will listen about how Nokia sucks, and leaving the user without a phone. (Until they go out and buy an Android one instead).

NB: I used to work for Nokia, and I saw the second situation arise far to often. Sometimes users where left waiting for up to 4 months.

[aidanjt]

The way I see it, Nokia can make this problem go away by admitting that there is a problem, and making sure affected users get their broken phones swamped for new ones ASAP, perhaps with a €30 store credit at their App store by way of apology.

Eh? Didn't they do just that in the video? Sure they didn't just say "ZOMGWESUCKBIGTIMEATBUILDINGPHONES!!1111111!", but find me a company who would do that. :\

[Stringent]

So whats this one, PowerGate?

[Nick]

Jeez, Nokia... Buy a microphone already!

[The Hand]

Nokia's phones are pretty shocking now, especially the "N" range. The only nokias I would look at, are possibly the "E" series (it's heyday probably being the E71) and the "6300" range, the latter just being a phone with a camera so it works on the whole.

[joshwa]

A forum with 100 ish users, reported that the problem has happened to 6-7 people so 6-7% of phones may be affected? Mine is fine (so far!) And I like it, a lot.