News - Virgin 100Mbps broadband goes live

[HEXUS]

Four locations have access to next-gen broadband today, but how soon will your location have it?

Read more.

[abaxas]

Are there actually any routers that support that level of packet switching?

Probably cisco provide some, but you are talking 4 figures plus.

[aidanjt]

It doesn't take that much CPU to home routing as long as you're not doing complex firewalling.

[Funkstar]

And as long as you don't have hundreds of clients at the other side of it either

[abaxas]

Also packet size would be important and clients would have to be wired to get any benefit over the 50 (or even 20) packages.

[Andeh13]

I don't care how fast Virgin can go, unless they sort out their piss poor customer service & total lack of care ofr their customers I'm only going to stay with them for as long as I absolutely have to! Can't stand them, or BT!

[crossy]

I don't care how fast Virgin can go, unless they sort out their piss poor customer service & total lack of care ofr their customers I'm only going to stay with them for as long as I absolutely have to! Can't stand them, or BT!

Trying dealing with Three - they make VM's support look like they're not reading from a script - really awful! Oh and Logitech's ecommerce support are also high up on my list of useless waste of spaces.

Personally the rot set in @VM when they outsourced to somewhere in Asia - too much script reading. Things were better when it was UK-based (Glasgow or Liverpool I thought). That said, last time my modem had a "disagreement" with the local setup, the Indian bloke I spoke to got me back in operation in less than 30 minutes. Luckily (touch wood) my VM connection has been very reliable, so I've had few "opportunities" to test their support.

I think we need a third provider to keep BT and VM on their toes - aren't any of the European or Asian providers interested?

Now that the VM 100Mb/s service is coming on stream does this mean that they'll drop the 10Mb/s cable service and give folks on that a free upgrade to 20Mb/s? That'd be nice.

[Hicks12]

hold on... why can i not see Plymouth there!? I guess this means i wont be getting 100mb/s for a good few years, by that time BT would have already got their government funding and improved their service here.

Their customer service is piss poor i agree but atleast they do provide a good constant speed providing you aim most of your heavy downloading to the evening, better that then having a hard cap of say 40GB or less and being throttled without knowing why!.

[Jay]

they can offer a 10000000000000000mbps I won't ever use them again.

[Andi-C]

hold on... why can i not see Plymouth there!? I guess this means i wont be getting 100mb/s for a good few years, by that time BT would have already got their government funding and improved their service here.

Their customer service is piss poor i agree but atleast they do provide a good constant speed providing you aim most of your heavy downloading to the evening, better that then having a hard cap of say 40GB or less and being throttled without knowing why!.

Yeah ! I look & was disappointed

Saying that I have the 10m & I'm lucky to get 1m ATM, so 100m would give me about 10m !

[garin94]

The nearest location to me on that list in Treforrest but after reading many complaints about Virgin Broadband, I highly doubt I'd go with them. But my parents pay for the Internet so god knows what the future brings

[Hicks12]

Yeah ! I look & was disappointed

Saying that I have the 10m & I'm lucky to get 1m ATM, so 100m would give me about 10m !

Where in plymouth do you live bud? Im in the plymstock area and have pretty solid speeds through out the year , constant 9.9mb/s and my mate whose on 20mb/s gets around 19 most times.

[Messiah]

I have to say, VM have been pretty good with me, and have used them for over 4 years.

I understand most people knocking the customer service, but speedwise they have always been good to me for that reason, its very rare that i actually have to speak to anyone.

Currently have 20mb and thats pretty good for me.

[d1ck0]

Have had VM broadband from the NTL days , about 8 years now and in that time I've lost connection about 3 times !!!.

I'm currently on a 50mb connection and regulary get speeds approaching 63mb , I have nothing but praise for the service I get from VM.

[stroberaver]

Have had VM broadband from the NTL days , about 8 years now and in that time I've lost connection about 3 times !!!

That's what I used to say (albeit from an ex-Telewest area), about how wonderful cable broadband was. It used to be brilliant. Rock solid connection; fast, stable speeds; low pings, couldn't fault it.

Since NTL/VM took over, it's got steadily worse. More network faults, increasing levels of traffic management have become apparent.

Unfortunately VM have now massively oversubscribed my area and are refusing to do anything about it. They acknowledge the fault, it has a ticket number, but they're just not doing anything about it. I get NO usable internet service during the evenings when I'm home from work, or at any time over the weekend between the hours of 10am and 2am. Packet loss exceeds 25%, ping times are 800+ ms. The simplest of web pages fail to load, my email client constantly complains about being unable to login to mail servers and prompts me to re-enter passwords. And it's been like this for weeks. This is of course illegal, and efforts to get VM to do something about it have stalled, so following advice from Consumer Direct, I've resorted to sending letters explaining the particular law they are breaching, and threatening legal action if they don't provide a usable broadband internet service.

Meanwhile, they continue dropping unsolicited post through my letterbox, advertising their "superfast" broadband, phone & tv for just £9.50 a month. I would presume there are laws against advertising services which they knowingly cannot provide, too.

So they could offer gigabit internet speeds if they like. I won't be interested, and will never recommend them or choose them again. Even if you've got it good now, like I used to have, there's no guarantee it'll last, and then you're exposed to the dark, seedy, nightmarish world of VM's "customer service".

[rabbid]

....
Since NTL/VM took over, it's got steadily worse. More network faults, increasing levels of traffic management have become apparent.

Unfortunately VM have now massively oversubscribed my area and are refusing to do anything about it. They acknowledge the fault, it has a ticket number, but they're just not doing anything about it.....

Meanwhile, they continue dropping unsolicited post through my letterbox, advertising their "superfast" broadband, phone & tv for just £9.50 a month. I would presume there are laws against advertising services which they knowingly cannot provide, too.
....

They (VM) cannot even provide daytime usage for 20mb and 50mb users without threatening them with disconnection, read these threads:

http://community.virginmedia.com/t5/...ur/td-p/102590

http://community.virginmedia.com/t5/...EO/td-p/167633

It seems it may vary between areas, so if you are lucky maybe your area isn't oversubscribed yet!

Until they stop headlining stupid speeds that you cannot even use unless you are awake overnight, whats the point? Seems better to have a truly unlimited 2MB line 24x7 than a 50MB line which if used in the daytime for as little as 40mins could get you cut off?!!