News - HP beats Apple in reliability survey

[HEXUS]

Rescuecom puts world’s largest PC maker in the top spot.

Read more.

[semo]

Don't even talk to me about reliability when almost all makers still have unrepaired laptops with faulty nvidia GPUs. Every single customer should have been either offered a replacement or a free out of warranty repair (regardless of whether you kept the receipt or if you have the "right" model).

[miniyazz]

Regardless of if you've been offered it, you should still be entitled to a repair - even if you're out of warranty - due to it being a widespread problem and therefore a manufacturer defect rather than user mistreatment and the like. Although my consumer law is a little rusty, never having studied it

[razer121]

Your right, Sales of good act right? not fit for purpose...something along them lines, either way i dont care my laptop with its ATI gpu is running sweet XD

[semo]

I've used the sale of goods act here in the UK to great success but it doesn't apply if you bought the equipment abroad. Also not sure where you stand as a consumer if you don't have a proof of purchase.

My advice to anyone who asks me is to only go for integrated graphics in laptops.

[TheAnimus]

Whilst there is a bit of horses for courses, the thing is I can't help but feel this research might be skewed.

People like HP and Lenovo are big business players, now most people treat something that is directly their own better, than something which is their employers, silly as this is because many employers work out the 'total cost' of an employing including the renewal cost of IT kit they directly consume.

But my point is if its a businesses purchase it may well get trashed faster, everyone here knows that an Apple anything or most VAIOs will not take a pounding the way a lenovo will, or anything in the same league as a toughbook. Whilst the latter is only used by specialists plenty of lenovos seem to be thought of as if they were a toughbook.

As such I'd have to say props to HP for been low cost + high durability, but is this just beacause their retail share has been increasing due to deminished demand in business sectors?

[nichomach]

Conversely, Apple take up in business users has been increasing, so that may not have done them any favours? I have to say, I've bought some of the lowish-to-mid-range HP business laptops recently and have been pretty impresssed with the build quality and attention to detail on them.

[Legthigh]

I guess you could say I'm a fan of both HP and Apple HW, both see very low repair rates in my place of work, I always recommend HP to friends/family who are on the lookout for a new retail PC/Laptop. Apple kit is very well made IMO, though of course you pay for it.

[cameronlite]

My advice to anyone who asks me is to only go for integrated graphics in laptops.

That seems a bit ridiculous, it's like samsung releasing a faulty set of memory and then saying dont buy laptops with memory!

[semo]

That seems a bit ridiculous, it's like samsung releasing a faulty set of memory and then saying dont buy laptops with memory!

Discrete GPUs make laptops hot. People that want laptops usually don't make use of discrete GPUs. Obviously if someone that asked about gaming I wouldn't give them this advice but no one has. Upcoming integrated solutions (fusion, sb) support OpenCL too so still no reason to go for discrete GPUs on laptops

Also, your analogy is false. RAM is an essential component of a laptop. Discrete GPUs aren't

[joel_spencer]

I would always take a dedicated GPU, not a top end one (way too hot and usually accompanied by a heavy system) but a 13" machine with low end AMD/NVIDIA chip helps with more than just games. A lot of video playing online takes advantage of GPUs and you can't say that most people don't watch videos on their laptops can you?

I might be inclined to avoid Nvidia due to the soldering issues they had a while back but to be fair it was the way that HP, and others handled it that was the real problem (it was reported that HP released bios updates to force fans to run at full speed with the end result that the chips then came loose and stopped working after the warranty period.

[cameronlite]

Also, your analogy is false. RAM is an essential component of a laptop. Discrete GPUs aren't

It might be that discrete GPUs aren't essential but having an issue with one model/range of GPUs is no reason to avoid a component all together. What about a conventional hard drive failing after 2 months, and then only ever using solid state drives? It's annoying that it happens but i wouldn't suddently stop recommending laptops to people that contain conventional hard drives.

joel_spencer is right, a discrete GPU is always going to be a good idea. It isn't uncommon for users to view high defintion video whilst playing an online game or viewing/editing pictures.